WALEED BAMATRAF
Riyadh,KSA
Summary
Strategic and hands-on IT Infrastructure & Operations Senior Manager with 17+ years of experience leading enterprise-scale IT initiatives across the manufacturing, food, and healthcare sectors. Proven track record of executing cloud transformations, securing critical systems, building high-performing IT teams, and designing resilient infrastructure environments. Adept at bridging technical execution with business outcomes through a customer-focused and governance-driven mindset. Recognized for successfully managing complex migrations, optimizing cost structures, and delivering innovative technology solutions that support organizational growth and operational excellence.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work history
IT Infrastructure & Operations Senior Manager
Arasco
Riyadh
03.2024 - Current
- Successfully led the complete migration of the on-premises datacenter to Google Cloud Platform (GCP), covering 110 servers, including SAP ECC and non-SAP systems.
- Designed and implemented a shared services infrastructure supporting 6 subsidiary companies under ARASCO, covering email, internet, cloud hosting, and security services.
- Implemented the Freshservice ITSM system, including automated workflows, service catalog, and SLAs.
- Initiated a group-wide cost allocation model for IT shared services across multiple business units.
- Spearheaded the development of comprehensive IT SOPs and DR Plans aligned with ISO standards.
- Introduced a centralized IoT governance strategy, integrating legacy IoT devices with new platforms for factory operations monitoring.
- Oversaw successful deployment of Rubrik Backup, with defined retention policies (30/60/90 days) and semi-annual backup testing.
- Delivered a company-wide email security upgrade using MS Defender and enhanced RTO/RPO for critical workloads.
- Collaborated with factory operations to identify digital transformation opportunities through factory visits and pain point analysis.
- Recognized by executive leadership for outstanding execution and cross-department collaboration during cloud transformation.
- Implemented cost-saving initiatives to drive profitability.
- Built strong partnerships with stakeholders for mutual benefit.
- Managed conflict resolution within teams, ensuring smooth workflow.
- Led strategic planning meetings, resulting in clear business objectives.
Network Admin, User Support Supervisor, System Admin, Assistant Manager, Infrastructure & Operation Manager
Sunbulah Group Food Manufacturing Co.
Jeddah, KSA
05.2008 - 03.2024
- Network Project
- Successfully implementation of Site-to-Site for 25 branches by DIA/4G.
- Successfully Installation for +100 Aruba APs & upload on Central Cloud.
- Successfully implemented +30 Cisco Switches.
- Successfully implemented DC Load Balancer & High Availability and many other appliances.
- Security Project
- Successfully implemented Trend Micro Deep Discovery Inspector.
- Successfully implemented Trend Micro Apex One for Clients & Deep Security for Servers.
- Successfully implemented Trend Micro Email Security GW & MS 365 Defender.
- Successfully implemented Trend Micro Cloud Security.
- Successfully implemented SRA Secure Remote Access for SSL VPN.
- Successfully applying security Services: IPS, Web control, App control, Anti-Spyware...Etc.
- Cloud Projects
- Successfully Migration of Office 365 from Google suite including Change Management implementation.
- Successfully Implement Commvault Metallic for Office365 Backup
- Successfully Implement Freshservice/Monday.com Ticketing systems & workflow.
- Successfully Implement Standard Email Signature on ExclaimerCloud & FishInsite for user awareness.
- Successfully Implement SharePoint Online.
- Other Projects
- Successfully Implement Veeam & Commvault Backup solutions.
- Successfully implemented 3CX IP Telephony System on 6 branches.
- Successfully implemented Conferencing Room Solution for many branches.
- Successfully implemented a centralized Printing System.
Implementation Leader
Balsam United Co. Hospital Management Information System
Jeddah, KSA
01.2006 - 01.2008
- I implemented a Healthcare ERP system “OASIS” in many hospitals in Riyadh, Jeddah, Tabuk, Skaka, and Najran.
Education
Bachelor of Computer Science -
Saba University
10.2004
MBA IT - on Going
The Smart University of Science And Technology
/2025 -
Skills
- Cloud Infrastructure (GCP, Microsoft 365)
- Cybersecurity (Trend Micro, MS Defender, Email Security)
- ITSM & Workflow Automation (Freshservice, Mondaycom)
- Backup & Recovery (Commvault, Rubrik, Veeam)
- Network Design (Cisco, Aruba)
- Cost Allocation & Shared Services Design
- IT Policy, SOPs, DR Planning
- IoT Strategy & Industrial IT
- Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
- Strong management and people development skills
- Understanding of ITIL practices
- Ability to think logically and demonstrate strong analytical and problem-solving skills
- Ability to manage internal and external projects from inception to completion
- Expertise in setting and managing customer expectations
- Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management
- Strong knowledge and understanding of business needs with theability to establish and maintain a high level of customer trust and confidence
- Experience implementing packages and working with vendors
- Excellent oral and written communication skills
Certification
ITIL, CCNA, MCSA, MCP, PMP, and more
LANGUAGES
English
Fluent
Arabic
Native
About me
- A result-driven IT Infrastructure & Operations Senior Manager with over 17 years of experience in enterprise IT environments across the manufacturing and healthcare sectors. Skilled in cloud migration, cybersecurity, datacenter operations, network architecture, and digital transformation. Strong leadership in managing cross-functional teams, aligning IT strategy with business goals, and driving operational efficiency.
Architecture & Responsibilities
- Group Consist of 700 IT users with Active directory, Domain controller, DHCP, DNS Office 365, and various other utility applications.
- For Enterprise networking Co. uses Cisco/Aruba networking technologies with core and edge switches and WIFI networks with controllers.
- TrendMicro and SonicWALL as core security appliances and Commvault backup solutions for data backup and archiving.
- Fresh work /Manage Engine/Monday.com solution as the main IT support and service applications.
- Enterprise LAN / WAN for Multi geography operational Sunbulah Group Company with 25 branches Globally.
- Maintaining & Updating IT Policies & procedures and accountable for auditors’ requirements.
Timeline
IT Infrastructure & Operations Senior Manager
Arasco
03.2024 - Current
Network Admin, User Support Supervisor, System Admin, Assistant Manager, Infrastructure & Operation Manager
Sunbulah Group Food Manufacturing Co.
05.2008 - 03.2024
Implementation Leader
Balsam United Co. Hospital Management Information System
01.2006 - 01.2008
Bachelor of Computer Science -
Saba University
MBA IT - on Going
The Smart University of Science And Technology
/2025 -
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