Waleed Bukhari
Jeddah,Mecca Region
Summary
Orderly and committed Quality Control Officer over four years with exceptional ability to develop an effective quality control procedures. Talented in keeping accurate records, carrying out statistical analysis, solving problems and making decision. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Total Quality Management Officer
Saudi Ground Services Company
Jeddah , Mecca Region
2019.09 - Current
- Promoted safe work practices, adhering to safety policies and procedures across all tasks.
- Maintained quality standards by creating and updating accurate records of corrective action implementation.
- Implemented policies to improve workplace proficiency.
- Maintained high-level performance against all dimensions of quality systems to meet customer requirements.
- Prepared necessary forms to complete transactions.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
Customer Service Supervisor
Saudi Ground Services Company
Jeddah , Mecca Region
2017.05 - 2019.09
- Adhered strictly to policies and procedures for continued company compliance.
- Kept flights running to schedule for smooth and reliable operations.
- lead and supervise staff on duty
• Customer Service
Saudi Ground Services Company
Jeddah , Mecca Region
2013.08 - 2017.05
- Educated clients on current travel restrictions, providing relevant and up-to-date information.
- Verified customer passports and documentation to travel.
- Coordinated passenger check-in procedures, maintaining accuracy and compliance with airline regulations.
- Assisted passengers with boarding processes, providing clear and concise instructions.
• Call Center (Reservation & Ticket)
Saudi Arabian airlines (Smart Link)
Jeddah , Mecca Region
2010.08 - 2013.01
- Monitored flight costs and demand to achieve best-possible prices.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Conducted calls professionally and politely to maintain excellent service standards.
- Determined exact customer requirements and recommended destinations to suit.
Education
Bachelor of Business Administration - Science in Human Resource Management
King Abdul-Aziz University
Jeddah, Mecca Region 04/2011 - 04/2015
Skills
- Investigatory documentation
- Implementing policy and procedure
- Evidence collection and review
- Well-organized
- Meticulous multitasker
- Data management
- Complaint resolution
- Data entry
- Teamwork & Leadership
- Power BI
- Microsoft Office expertise
Languages
Arabic
Native
English
Intermediate
Accomplishments
- Excellence award , Q3 2023
- Appreciation letter from the SGS Company , 2014 - 2023
Certification
- Data Analysis & Interactive Reporting with Power BI on Feb 24
- Microsoft Excel: How to use it like a professional on Jan 24
- Tourism Security Risk Management on Dec 23
- Digital Marketing for Tourist Destinations on Dec 23
- Planning Your Tourism Project from Concept to Startup on Dec 23
- Public Relations and Corporate Communication Management on Dec 23
- Safety Management Systems on Aug 23
- HR Investigation on Nov 22
- Human Resource Management on Sep 20
- Aviation Expert Program, SGS Academy 2020 - 2024
Timeline
Total Quality Management Officer
Saudi Ground Services Company
2019.09 - Current
Customer Service Supervisor
Saudi Ground Services Company
2017.05 - 2019.09
• Customer Service
Saudi Ground Services Company
2013.08 - 2017.05
• Call Center (Reservation & Ticket)
Saudi Arabian airlines (Smart Link)
2010.08 - 2013.01
Bachelor of Business Administration - Science in Human Resource Management
King Abdul-Aziz University
04/2011 - 04/2015
- Data Analysis & Interactive Reporting with Power BI on Feb 24
- Microsoft Excel: How to use it like a professional on Jan 24
- Tourism Security Risk Management on Dec 23
- Digital Marketing for Tourist Destinations on Dec 23
- Planning Your Tourism Project from Concept to Startup on Dec 23
- Public Relations and Corporate Communication Management on Dec 23
- Safety Management Systems on Aug 23
- HR Investigation on Nov 22
- Human Resource Management on Sep 20
- Aviation Expert Program, SGS Academy 2020 - 2024
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