Waleed Fathy
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Possessing a solid understanding of industry trends, excellent communication skills, and a keen talent for identifying areas in need of improvement and implementing strategic changes.
Overview
18
18
years of professional experience
Work History
OPERATIONS MANAGER
Entertainment Innovation (Boost)
09.2022 - Current
- Negotiated and finalized cross-promotional agreement which led to secure additional 8% on overall revenue
- Collaborate wit events and marketing teams to coordinate and facilitate special events, promotions, and marketing initiatives
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction
- Communicate with legal counsel and safety department to ensure all processes remain compliant with GEA and other governmental regulations and reach ratio of 0% Major injuries with 0.2% Minor injuries
- Performed analyses and researched customer acquisition channels to reach 45% repeated visits
- Directed operations staff by providing guidance, training, and support in order to meet company objectives
- Develop and manage operational budgets, including staffing, maintenance, and other operational expenses.
OPERATIONS MANAGER
Bounce
05.2018 - 06.2022
- Promoted team member engagement and morale by understanding individual motivation and needs, and recognized and rewarded successful performance, improving employee retention by 22%
- Monitored inventory to ensure all items were available without overstocking, consulted sales records to determine customer favorites, and added similar items to the inventory
- Negotiated and closed corporate deals which led to secure additional 5% on overall revenue
- Coached, developed, and led team members to enable proficient operation of their areas so as to achieve consistent delivery of an exceptional customer experience
- Kept customer's safety as top priority with scheduled maintenance and daily checklists
- Maintained cost control at a healthy level to meet the net profit target
- Handled customer complaints by listening to grievances and correcting issues for 91% satisfaction
- Increased (F&B) revenue by 20% by adding new products and replacing slow moving items with fast moving items.
AREA MANAGER
ALIREZA
07.2015 - 03.2018
- Ensured high levels of customer's satisfaction through excellent service
- Completed stores administration and ensured compliance with policies and procedures
- Maintained outstanding stores condition and visual merchandising standards
- Dealt with all issues that arise from staff or customers (complaints, grievances, etc.)
- Managed stock control and met sales goals by training, motivating, and mentoring the sales staff
- Evaluated store managers and managed 4 stores and service center in Jeddah.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
STORE MANAGER
ALIREZA
01.2012 - 07.2015
- Closed daily sales collection checks cash amount, credit cards slips with customer sign, credit note
- Maintained proper inventory levels, ensured stocking, implemented purchasing plans, and maintained contact with suppliers to ensure maximum efficiency in meeting sales goals
- Completed store operational requirements by scheduling and assigning employees
- Hired, trained, developed, and supervised staff.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
SALES REPRESENTATIVE
Nokia (Egypt)
02.2009 - 11.2011
Sales and Customer Service Specialist
Nokia
01.2007 - 01.2009
Education
Bachelor of Business Administration -
EUROPEAN INTERNATIONAL UNIVERSITY
FranceUniversity Diploma -
Sahafa technical college
Skills
- Stock Management & Control
- Venue Operations Management Experience
- OPERATIONS
- Sales Promotion
- Operations Management
- Customer Service
- Negotiation Skills
- Venue Operations Management
- Team Management
- Retail Operations
- Performance monitoring
Websites
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
OPERATIONS MANAGER
Entertainment Innovation (Boost)
09.2022 - Current
OPERATIONS MANAGER
Bounce
05.2018 - 06.2022
AREA MANAGER
ALIREZA
07.2015 - 03.2018
STORE MANAGER
ALIREZA
01.2012 - 07.2015
SALES REPRESENTATIVE
Nokia (Egypt)
02.2009 - 11.2011
Sales and Customer Service Specialist
Nokia
01.2007 - 01.2009
Bachelor of Business Administration -
EUROPEAN INTERNATIONAL UNIVERSITY
University Diploma -
Sahafa technical college
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