Amadeus
Waleed Kallivalappil
Airline Sales Executive
Riyadh,01
Summary
Driven Ticketing Executive with 9 years of experience managing ticketing and sales for broad variety of events and venues. Confers with clients to strategize on maximizing ticket sales, supporting sales and operations staff in meeting objectives. Effective team leader exceeding expectations in event attendance and customer satisfaction.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Reservation and Ticketing Officer
Nesma Travel & Tourism
Riyadh, 01
01.2021 - Current
- Developed annual ticket operations and service budget for review with leadership.
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Evaluated processes to create efficiencies with staff, resources and processes.
- Assisted ticketing department staff with handling of internal ticket allotments and allocations for events.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked with marketing and sales department to create and implement upsell opportunities for events
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
Reservation Executive
Air Arabia Group Cozmo Travel LLC
Yanbu, 03
04.2013 - 07.2020
- Booked transportation and coordinated schedules for conferences and meetings.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintenance of all petty cash transactions time to time in
accounting system relating to the branch - Price negotiation and achieving best deals from suppliers for
better customer satisfaction. - Arranged travel accommodations for groups, couples, and executive clients.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Advising to Air Arabia for fixing air fare according to
the market situation - Deliver Client suggested service on-time and efficiently
Leads day-to-day administrative tasks such as, word
processing, data entry, filing, and other administrative tasks - Update and maintain office day-to-day improvement with
higher management - Keeping live contacts with clients and customers for healthy
relationship - Developed process improvements and long-term business strategies through analysis of customer feedback.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Maximized revenue by turning simple inquiries into reservations
- Responded quickly to telephone, email, online and in-person requests to book or update services
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Maximized revenue by turning simple inquiries into reservations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
Traffic Assistant/ Customer Service
Air India
11.2011 - 11.2012
- Worked with SITA Programming at Chennai International Airport.
- It was conducted as a one year training program conducted by Air India Include check in counter handling, SHA area, Baggage handling and assisting flight manifest.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables.
Education
High School Diploma -
IATA/UFTAA FOUNDATION & EBT COURSE
CHENNAI 11.2010 - 03.2011
B-COM -
JNAC
CALICUT UNIVERSITY 06.2007 - 06.2010
PROFESSIONAL ACCOUNTANT -
ISIT
MANJERI 04.2007 - 06.2007
Skills
Organization and planning
Documentation and control
Credit and collections
Relationship building
Office administration
Organizational skills
Clear oral/written communication
Expense reporting
Travel coordination
Reservations and ticketing
Software
Travelport
E-TRM
Timeline
Reservation and Ticketing Officer
Nesma Travel & Tourism
01.2021 - Current
Reservation Executive
Air Arabia Group Cozmo Travel LLC
04.2013 - 07.2020
Traffic Assistant/ Customer Service
Air India
11.2011 - 11.2012
High School Diploma -
IATA/UFTAA FOUNDATION & EBT COURSE
11.2010 - 03.2011
B-COM -
JNAC
06.2007 - 06.2010
PROFESSIONAL ACCOUNTANT -
ISIT
04.2007 - 06.2007