waleed kasem
Restaurant Manager
Riyadh,Saudi Arabia
Summary
A seasoned professional with extensive expertise in promotion and upselling techniques, crisis management capabilities, and brand promotion knowledge. Demonstrates proficiency in P and L accountability, vendor relationship management, and efficient organization. Adept at handling inspections successfully, enhancing profit margins, and implementing cost control measures. Skilled in health and safety compliance, complaint management, sales techniques, equipment maintenance, business development, financial reporting, employee management, staff training, project budgeting, operations management, food plating and presentation. Proven track record in staff development and mentoring, staff scheduling, dining room preparation, produce costings budgeting and forecasting restaurant cost control stock level monitoring HR recruitment natural leadership people management.
Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Restaurant manager
Olayan food service
Riyadh, Riyadh Region
03.2009 - Current
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Increased table turnover rate with efficient floor management.
- Coordinated events and parties to increase restaurant revenue.
- Developed relationships with suppliers for better inventory management.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
- Trained new team members, enhanced service quality.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Innovated promotional strategies, raised brand awareness in local community.
- Managed daily operations for smooth restaurant functioning.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Education
Bachelor of Tourism and Hotels - Hotels Service
EGOTH
alexandriaSkills
- Promotion and upselling techniques
- Crisis management capabilities
- Brand promotion knowledge
- P and L accountability
- Vendor relationship
- Efficient organiser
- Handling inspections successfully
- Profit margin enhancement
- Cost control expertise
- Health and Safety Compliance
- Complaint management
- Sales techniques
- Equipment Maintenance
- Business development
- Financial reporting
- Employee management
- Staff training
- Project budgeting
- Operations management
- Food plating and presentation
- Staff development and mentoring
- Staff scheduling
- Dining room preparation
- Produce costings
- Budgeting and forecasting
- Restaurant cost control
- Stock level monitoring
- HR and recruitment
- Natural leader
- People Management
Languages
English
Advanced (C1)
Certification
Serve save
basic management
Customer service
Profit and losses managmet
Timeline
Restaurant manager
Olayan food service
03.2009 - Current
Bachelor of Tourism and Hotels - Hotels Service
EGOTH
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