Waleed Kotb

• Operations, B2B & B2C Consulting,
• Business development
• Established B2B Travel Technology.
• Manage Tourism Operations
• Promote Destinations
• Manage Budgets and Financial Performance
• Ensure High-Quality Customer Service
• Develop and Implement Tourism Strategies
• Used travel agency software to explore customers' purchasing options, offering clear comparisons and securing thebest-possible deals.

• Consulting, Planning, Development
• Used project management tools and techniques for positive, successful outcomes.
• Prepared and managed project plans from end to end, meeting required milestones.
• Assured project documentation followed internal quality standards.
• Built productive client networks to maximize sales and marketing possibilities.
• Devised annual business plans to grow reach and profit.
• This project won the company's best project for the year 2020.

• Observe and evaluate the quality of hotel reservation, Sales, and Ticketing operation teams
• Observe the quality of Hotels, Restaurants & vehicles
• Review and reply to clients' surveys and complaints
• Negotiated rates with suppliers and managed relations to maintain adequate levels of quality supplies.
• Established plans governing production policies, daily operations, and long-term planning.
• Reporting and analysis of more than 50 surveys per day
• Maintained up-to-date procedures for complaints and compliance.

• Set up arrivals & departures schedule
• Assign tour files for the tour leaders
• Assign tour files for the tour guides
• Arrange flight tickets, hotel reservations & transportation.
• Led and managed administrative more than 100 staff to maintain smooth daily operations.
• Established and communicated daily priorities to guide team activities.
• Reduced costs and improved operations by analyzing processes and customer feedback.
• Supervised daily operations, acting as a point of contact for any queries or obstacles.
• Created a digital file classification system for company-wide use.

• Meet & assist the tour groups at the Airport
• Provide info meeting upon arrival
• Promote extra excursion and activities
• Manage tours itinerary
• Follow up with tour groups.
• Took photos and videos of tourists to preserve memorable experiences.
• Delivered engaging tours in English.

Meet & assist tour groups at the Airport

• Tour coordinator.
• Hotel reservation.
• Maintained guest safety by running professional, organized tours.
• Enhanced local tourism by recommending additional attractions and points of interest in the surrounding area.
• Used augmented reality technology to enhance tours.
• Protected group members by following safety guidelines.