Accomplished professional with expertise in multi-store operations management, strategic planning, and KPI tracking. Demonstrates proficiency in staff training and leadership development, inventory and shrink control, and planogram and layout optimisation. Skilled in data analytics using Power BI and SAP, with a strong focus on P&L and budget accountability. Proven track record in store openings and expansion projects, aiming to leverage skills for continued growth in retail management.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work history
Area Operations Manager
Tamimi Markets (Safeway)
Eastern Region, Saudi Arabia
05.2021 - 05.2025
Lead operations for 10 high-volume branches across Khobar, Jubail, and Khafji, managing over 900 employees and delivering 55M SAR in monthly revenue.
Achieved a 6% sales growth compared to last year through targeted promotions, store performance optimization, and team alignment.
Reduced FMCG inventory shrinkage from 0.7% to 0.4% by implementing tighter inventory controls and staff accountability measures.
Successfully opened 2 new stores and oversaw 2 full store renovations, enhancing layout, traffic flow, and sales per square meter.
Conduct regular Operation audits and performance reviews to ensure compliance, service quality, and adherence to brand standards.
Drive execution of planograms, auto-replenishment systems, and demand forecasting to maintain product availability and stock accuracy.
Mentor and develop store managers into future leaders through coaching, succession planning, and performance management.
Regional Operations Manager
Sahel Mart
Riyadh, Saudi Arabia
03.2012 - 04.2016
Oversaw operations for 44 branches, ensuring alignment with SOPs and KPI targets.
Successfully led the launch of 5+ new store locations, including site selection, layout planning, and staff deployment.
Analyze financial and operational reports to identify trends, opportunities, and areas for improvement.
Improved inventory accuracy through master file audits and stock level optimization.
Maintained operational excellence and ensured merchandise was organized, clean, and labeled properly.
Conduct regular store visits to assess operations, merchandising, inventory, and customer experience.
Analyzed sales reports to identify underperforming areas and implemented corrective strategies.
Store Manager
Al Othaim Markets
Jeddah, Saudi Arabia
11.2009 - 03.2012
Manage daily store operations including opening, closing, and staff scheduling.
Ensure high standards of customer service and handle escalated customer issues.
Monitor sales performance, set targets, and prepare daily/weekly/monthly reports.
Ensure proper product display, plan-o-gram compliance, and in-store merchandising.
Control shrinkage, wastage, and ensure loss prevention procedures are followed.
FMCG Department Head
Géant Hypermarkets
Riyadh, Saudi Arabia
01.2007 - 09.2009
Plan and implement merchandising strategies to ensure attractive product displays and plan-o-gram compliance.
Coordinate with suppliers and procurement teams to maintain product availability and negotiate Beneficial terms.
Analyze sales data and customer trends to adjust product mix and pricing strategies.
Monitor and manage shrinkage, wastage, and returns in line with company policies.
Area Operation Manager
Meed Trading Company
Riyadh, Saudi Arabia
06.2003 - 12.2006
Supervised multiple store operations, focusing on operational efficiency and compliance
Implemented staff management practices to enhance leadership skills and team performance
Tracked performance metrics to identify areas for improvement and drive strategic initiatives
Ensured customer service excellence and adherence to business administration standards