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Waleed Soliman
Service Manager
Tabuk
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Aftersales Manager
Mercedes-Benz ( Tabuk ) Authorized Dealer
Tabuk
2021.04 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed department processes and procedures to boost customer satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored service staff performance and provided feedback for improvement.
- Developed customer loyalty programs to increase customer satisfaction.
- Monitored inventory levels and placed orders to replenish stock.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
National Service Manager
Volvo EGYPT (Ezz Elarab Company)
Cairo
2018.05 - 2021.04
- Monitored regional service operations to confirm compliance with industry standards.
- Coordinated with regional service teams to resolve customer service issues.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Led regional service team meetings to facilitate communication and collaboration.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Implemented process and cost-saving initiatives to enhance operational efficiencies.
- Oversaw and maintained regional service budget to verify fiscal responsibility.
National Technical Support & Warranty Manager
Citroen (Ezz Elarab Company)
Cairo
2007.01 - 2017.02
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Workshop Manager
Citroen (Ezz Elarab Company)
Cairo
2003.02 - 2007.01
Quality Manager
Citroen(Ezz Elarab Company)
Cairo
2001.03 - 2003.02
Production Supervisor
Al Fotouh For Vehicles Assembly ACVA - BMW Industrial J.V (Egypt)
Cairo
1999.03 - 2001.03
Quality Control Inspector
Egyptian German Automotive EGA – DAIMLER CHRYSLER Industrial J.V (Egypt)
Cairo
1997.07 - 1999.03
Service Advisor
CDC - Wagih Abaza - PEUGEOT EGYPT
Cairo
1991.07 - 1997.07
Education
Pre MBA - Business Administration
SHIFT Business Training - Cairo University
Cairo - EGYPT 2013.11 - 2014.07
Bachelor of Business Administration - Business Administration And Management
Cairo University
Cairo - EGYPT 1997.09 - 2001.07
Automotive Technical Diploma - Vehicle Maintenance And Repair Technologies
Industrial Technical Institute.
1988.09 - 1990.07
Skills
Financial Management
Business administration
Sales and marketing
Strategic planning
Budgeting
Business Development
Staff Management
Interests
Reading
Horseback riding
Timeline
Aftersales Manager
Mercedes-Benz ( Tabuk ) Authorized Dealer
2021.04 - Current
National Service Manager
Volvo EGYPT (Ezz Elarab Company)
2018.05 - 2021.04
Pre MBA - Business Administration
SHIFT Business Training - Cairo University
2013.11 - 2014.07
National Technical Support & Warranty Manager
Citroen (Ezz Elarab Company)
2007.01 - 2017.02
Workshop Manager
Citroen (Ezz Elarab Company)
2003.02 - 2007.01
Quality Manager
Citroen(Ezz Elarab Company)
2001.03 - 2003.02
Production Supervisor
Al Fotouh For Vehicles Assembly ACVA - BMW Industrial J.V (Egypt)
1999.03 - 2001.03
Bachelor of Business Administration - Business Administration And Management
Cairo University
1997.09 - 2001.07
Quality Control Inspector
Egyptian German Automotive EGA – DAIMLER CHRYSLER Industrial J.V (Egypt)
1997.07 - 1999.03
Service Advisor
CDC - Wagih Abaza - PEUGEOT EGYPT
1991.07 - 1997.07
Automotive Technical Diploma - Vehicle Maintenance And Repair Technologies
Industrial Technical Institute.
1988.09 - 1990.07
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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