Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Timeline
Hi, I’m

Waleed Abdulfatah Younes

Senior Operation Manager
Waleed Abdulfatah Younes

Summary

OBJECTIVES: Seeking for a position in an stable company that’s offering a long-term career development, positive work environment, good opportunities to have my skills and qualifications make a difference and it’s rewarding the employees whom delivering good results.

Overview

19
years of professional experience
2
Certifications
2
Languages

Work History

Bath & Body Works
Riyadh

Senior Operations Manager
07.2020 - Current

Job overview

  • Bath & Body Works – KSA Market
  • Responsible for all stores operations in Saudi market ,staff development ,stores visual merchandising
  • Utilizing and maximize the use of the reports to monitor and drive the market performance daily / weekly / monthly basis, maintain the over all market KPI’s with KFR monthly review
  • Regular review on merchandise flow /availability across the market, regular communication with MERCH team to be sure that stores has proper stocks coverage and best sellers are available across the market
  • Focus on people development as part of the market expansion plan, developing National employees to the next level, regular communication with both Alshaya L&D and the Lbrands training manager to provide and facilitate all training required to stores & field team based on the market and team requirement
  • Working close with the recruitment team to have the best talent to the company and the brand
  • Working with Bath & Body Works market area manger, Bath & Body Works heads of stores operations to develop and adapt the brand training materials specific for Saudi market to support the training and people development
  • Ensure that stores are in good and welcoming environment for both internal /external customers
  • Responsible for all new stores opening planning and involved in the expansion plans and selection of the new locations across KSA market
  • Ensures all company policies, store operating standards and procedures are communicated effectively.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Provided leadership for continual management and employee training initiatives.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Managed daily operations of Type organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Monitored over Number employees' day-to-day activities and made plans to rectify issues.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Tracked and analyzed profitability and key metrics of Type establishment to improve overall profitability and bring in new clientele.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Promoted positive customer experience through day-to-day supervision and management of Type facility.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Increased sales by $Amount by establishing goals, overseeing performance and mentoring staff.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Bath & Body Works, KSA

Operations Manager
06.2017 - 06.2020

Job overview

Bath & Body Works Central Province- KSA

Operations Manager
12.2015 - 06.2017

Job overview

Bath & Body Works Central Province -KSA

Area Manager
12.2012 - 12.2015

Job overview

  • Joined Starbucks KSA AUG 2003, started as Barista and developed to Store Manager.

Handling Starbucks

07.2005 - 12.2012

Job overview

  • Kingdom Center Starbucks (3 stores) once it comes to daily, weekly and quarterly financial reports, coaching & developing partners & managing of the three locations and was the point of contact with Starbucks OPS since FEB 2010,
  • Part of the Saudization plans in Starbucks, involved in all new joiners inductions and training , develop ,leads and empowers store partners to ensure that the Starbucks service experience & culture are consistently provided & delivered for customers through quality store operations
  • Involved in the preparation of the induction guidelines for SBUX Saudi Nationals
  • Working, )
  • Recognized for out standing performance partner of the month SBX U.S Embassy ( FEB
  • 2005)
  • Recognized for outstanding performance in selling merchandise ( APR
  • 2004)
  • Recognition from KWI OPS manager for supporting Starbucks Kuwait market opening new stores (JUL 2004 )
  • Personal /Behaviours Skills:
  • Putting the Customer first and making them the core focus of my role
  • How I care for their needs, and show enthusiasm and determination to resolve their concerns
  • I encourage my team to be aspirational in their approach in delivering customer service standards
  • I take time to fully understand the service standards being delivered within my market
  • Very well communicator and never forgetting the importance of communication and the manner in which I communicate with others, especially my customers
  • How I develop my ability to influence others to gain agreement and commitment to organizational goals and ultimately provide better service for my customers
  • I provide direction, clarity and purpose to the team empowering them to achieve their activities and performance targets
  • I effectively communicate by keeping things simple and tailoring messages to the needs of the customer and the business
  • I proactively build relationships within my team, other areas in the business and external partners
  • I use their knowledge to inform and support my work, whilst sharing advice and information to others
  • I take ownership for my personal growth to achieve my full potential
  • How am I dealings with others, I am thoughtful about their needs, and show them respect, integrity and honesty
  • Encourage and empower others to achieve business and personal goals
  • I provide on-going guidance, commitment, and support to ensure the technical skills and behavioral development needs of my team are met
  • I constantly find ways to make things simpler, faster and better, driving continuous, incremental performance improvement
  • I manage my tasks, show commitment by setting clear time scales for achieving, and regularly review my progress to ensure great performance delivered on time, every time
  • I am passionate about success
  • Cascading my objectives to help promote understand and create loyalty
  • Monitor and review progress in a timely manner, celebrating success with my team to ensure we contribute to the delivery of the Company's business targets.

Le

11.2002 - 07.2003

Job overview

  • Meridien Heliopolis –Cairo ( Food & Beverage Dep

Novotel Cairo Airport

02.2002 - 11.2002

Job overview

  • Complete 35 contact hours PMP training , APR 2018
  • Alshaya GWU program OCT 2017 for OPS level
  • Finance for non finance managers (PNL, Cash Flow , Balance sheet ) JUN 2017
  • Leading team, managing high performance team MAY 2017
  • Project management APR 2017
  • Training , training skills MAR 2017
  • Coaching @ Alshaya FEB 2017
  • Personal impact DEC 2016
  • Change Management, managing change in your new role NOV 2016
  • Accountability, advanced- not playing the blame game NOV 2016
  • Culture awareness, managing multi cultures NOV 2016
  • Leading Team , performance management NOV 2016
  • Get it right first time class MAR 2016
  • Performance management FEB 2016
  • Managing priorities APR
  • 2011
  • Starbucks Management Coach Mentor Training Program
  • MAR 2011
  • Staffing the third place Starbucks APR 2008
  • Starbucks Coffee Retail Management Training (RMT) Certified JAN.2007
  • Certified Starbucks Coffee Master
  • ( FEB
  • 2004 )
  • ACHIEVEMENTS & RECORDS:-
  • Won the Bath & Body Works International Selling Excellence Summit Fall, 2019
  • Attend the International Sales Summit , Partner conference L Brands ,OCT 2019 held in the U.S.A
  • Rewarded In the L Brands International magazine FEB 2019
  • Alshaya long Service Award AUG 2018
  • Nominated in Alshaya Talent pool MENA 2017 as solid talent
  • Recognized OPS manager of the year 2016, MENA, traveling to the U.S.A
  • By OCT 2017 for the recognition with L Brands, Bath & Body Works international Sales meeting and as well attending the international yearly conference with L Brands
  • Nominated Alshaya talent pool MENA 2016
  • Nominated Area Manager of the Year 2015, MENA
  • Certificate of appreciation for positive contribution in Saudi Nationals Training Program ( DEC 2011)
  • Certificate of appreciation from M.H
  • Alshaya Co
  • In appreciation of 5 years service
  • Recognized manager of the year 2009, SBX Takasussi for exceptional level of managerial skills, driving sales, reduce stock loss & maintain cost control
  • Recognized manager of the year Starbucks AlKhozama, shifting the store from non profitable to profitable store ( DEC
  • 2008 )
  • Won the first place in the Barista Skills Competition for RUH area ( FEB
  • 2006)
  • Certificate of appreciation from The U.S Ambassador , Embassy of the United States RUH.

Education

Faculty of Tourism And Hotels

Bachelor

University Overview

Skills

Staff training/development

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Accomplishments

Accomplishments
  • Achieved Result through effectively helping with Task.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.

Software

Excel

Certification

Certified [Job Title], [Company Name] - [Timeframe]

Availability
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Timeline

Certified [Job Title], [Company Name] - [Timeframe]

01-2023
Senior Operations Manager
Bath & Body Works
07.2020 - Current
Operations Manager
Bath & Body Works, KSA
06.2017 - 06.2020
Operations Manager
Bath & Body Works Central Province- KSA
12.2015 - 06.2017
Area Manager
Bath & Body Works Central Province -KSA
12.2012 - 12.2015
Handling Starbucks
07.2005 - 12.2012
Le
11.2002 - 07.2003
Novotel Cairo Airport
02.2002 - 11.2002
Faculty of Tourism And Hotels
Bachelor

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Waleed Abdulfatah YounesSenior Operation Manager