Waleed Ahmed Siddiqui
Riyadh ,Saudia Arabia
Summary
Detailed IT professional offers firm foundation of network management, troubleshooting and technical support. Leverages technical aptitude and creative problem-solving to address user access issues and help desk tickets. Reliable team player with history of consistently positive performance. Motivated IT student eager to contribute academic background to hands-on support role. Frequently commended for superior troubleshooting and diagnostics skills. Proactive communicator with excellent analytical and research skills. Ambitious technician motivated to add immediate value to IT team. Familiar with helpdesk operations and talented in diverse issue resolution. Self motivated telecommunications technician with experience essential. Interprets site plans to complete jobs within agreed timescales. Attentive listener follows instructions and takes initiative to solve problems. Hardworking with experience in troubleshooting and fault finding. Proficient at installations of comms cabinets and patching. Liaises confidently with internal and external personnel to complete jobs on time. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Computer Technician
Network Center ESt
Riyadh , Saudia Arabia
2022.01 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Assessed performance of operating systems, software and hardware and addressed any problems observed.
- Kept records of fixes and repairs for future reference.
- Created and removed user network accounts following guidelines.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Kept high levels of customer satisfaction, explaining complex technical concepts in layman terms for easy comprehension.
Education
O/A Levels -
British Council ( Private )
Riyadh, Riyadh RegionBachelor of Science - Information Technology
Middlesex University
United Kingdom2021-09
Skills
- Technical Support
- Inventory management
- Regulatory compliance
- Desktop and laptop installations
- Project Management
- Help desk support
- Troubleshooting Network
- Data center Management
- Microsoft Office ( Word, Excel, Outlook, PowerPoint & Access )
Certification
ADVANCED DIPLOMA IN SOFTWARE ENGINEERING
DIPLOMA IN INFORMATION SYSTEMS MANAGEMRNT
Languages
English
Fluent
Urdu
Fluent
Arabic
Fluent
Timeline
Computer Technician
Network Center ESt
2022.01 - Current
O/A Levels -
British Council ( Private )
Bachelor of Science - Information Technology
Middlesex University
ADVANCED DIPLOMA IN SOFTWARE ENGINEERING
DIPLOMA IN INFORMATION SYSTEMS MANAGEMRNT
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