Walid Bassiouny
Hotel General Manager
Cairo,egypt
Summary
Committed Hotel General Manager offering 24 years of expertise in hospitality management and development. Guaranteeing profit and reputation growth through astute project and team management, resulting in a first class guest experience.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
2
2
Certification
Work History
Hotel General Manager
Nivel Hotels
Khamis Mushait, Saudi Arabia
08.2022 - Current
- Responsible for overseeing entire hotel operation and commercial interests -To promote positive environment through participative management techniques as outlined in way to maintain productivity levels -Prepare rolling strategic plan in line with overall Hotel strategic plan -Overall financial management of entire business operations
- This will include preparation of budgets, key performance indicators, financial reporting and capital expenditure to ensure effective cost control and profitability. -Drive revenue management of hotel, ensuring daily, weekly, and monthly revenue meetings are taking place
- Have full control over all revenue management decision including group, corporate and inbound rates -Achieve continued revenue growth through innovation in services, product offerings and sales and marketing initiatives
- Full 12-month sales and marketing plan to be submitted every year -Drive sales ensuring that sales team members are adhering to sales and marketing strategy. -Provide effective leadership, management, training, motivation and development of all team members in your reporting line. -Maintaining good relationships with all stakeholders, including suppliers. -Oversee Building Management function and manage Strategic relationships. -Ensure compliance with legislation and regulatory requirements and company policies. -Manage Human Resources function of business. -To attend all relevant Hotel department meetings. -Forecast, monitor and control wage costs. -Monitor and record all breakages and wastage and associated costs -Ensure all resource use is minimized where possible eg
- Electricity -Prepare team rosters in advance based on business -Administer payroll. -Ensure that all public and back-of-house areas are presentable and that all equipment is stored correctly -Work with maintenance personnel to maintain asset with preventative maintenance plans -Conduct team training, using Nivel program as well as on job training and ensure that appropriate training records are kept. -Ensure team members perform duties according to Nivel Procedures. -Ensure team adheres to Nivel grooming standards -To have complete understanding of and ensure team adhere to hotel’s policy relating to fire, hygiene, health and safety -Resolves customer concerns and address all feedback in timely and professional manner. -Complete thorough yearly competitor analysis to ascertain our position in market place -Ensure that occupancy, room rates and revenues for Hotel are continuously maximized and that Hotel ranks, at minimum within top-performing hotels amongst its direct competitor set -Be flexible to assist with other duties and projects as directed
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Handled guest complaints to protect brand reputation.
- Produced and implemented improved quality standards, increasing overall guest satisfaction ratings by 9.3%.
Hotel General Manager
Sharm Club
Sharm el Sheikh, Egypt
08.2019 - 08.2022
- Making sure all guests receive high quality of service -planning marketing campaigns -planning budgets, setting sales targets and managing accounts -analyzing sales figures and producing reports recruiting, training and supervising staff -meeting and greeting guests -dealing with customers’ complaints and other problems -organizing building maintenance -making sure that hotel meets health, safety and security regulations and licensing laws
Hotel General Manager
Premium Hotels and Resorts
Hurghada
01.2016 - 07.2019
- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short and long term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
- Act as a final decision maker in hiring a key staffs.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
Acting Rooms Division Manager
Sharm
Sharm el Sheikh
01.2010 - 12.2015
- Grand Plaza Resort
Front Office Manager
Jaz Resorts
Marsa Alam
01.2009 - 11.2009
- Egypt - Marsa Alam
Assistant Front Office Manager
Grand Plaza
Sharm el Sheikh
06.2006 - 01.2009
- Egypt - Sharm el Sheikh
Front Desk Supervisor
Coral Beach
Sharm el Sheikh
03.2002 - 06.2006
- Tiran Rotana sharm el sheikh
Telephone Operator
Pyramisa Sharm El
Sharm el Sheikh
03.2001 - 03.2002
- Sheikh
Telephone Operator
Conrad
Hurghada
03.2000 - 03.2001
- International Hurgada
Education
Bachelor's degree - Arts And Languages
Tanta University
Cairo, Egypt 09.1995 - 06.1999
Skills
- Microsoft Office
- PowerPoint
- Outlook
- Teamwork
- Communication
- Social Skills
- Team Building
- Excellent Leadership
- Motivating Teamwork
- Analyzing Financial Reports
- Time management
- Social media marketing
- Customer-focused
Certification
- Irish Development institute course for Hospitality managers, 03/01/08, Does not expire
- Cornell University Course (managing people more effectively), 01/01/09, Does not expire
- Diploma in Operation Management by Alison accredited by CPD London
Languages
Arabic
English
Italian
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Hotel General Manager
Nivel Hotels
08.2022 - Current
Hotel General Manager
Sharm Club
08.2019 - 08.2022
Hotel General Manager
Premium Hotels and Resorts
01.2016 - 07.2019
Acting Rooms Division Manager
Sharm
01.2010 - 12.2015
Front Office Manager
Jaz Resorts
01.2009 - 11.2009
Assistant Front Office Manager
Grand Plaza
06.2006 - 01.2009
Front Desk Supervisor
Coral Beach
03.2002 - 06.2006
Telephone Operator
Pyramisa Sharm El
03.2001 - 03.2002
Telephone Operator
Conrad
03.2000 - 03.2001
Bachelor's degree - Arts And Languages
Tanta University
09.1995 - 06.1999
- Irish Development institute course for Hospitality managers, 03/01/08, Does not expire
- Cornell University Course (managing people more effectively), 01/01/09, Does not expire
- Diploma in Operation Management by Alison accredited by CPD London
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