Walid Bassiouny

• Oversaw daily hotel operations across Front Office, Housekeeping, Food & Beverage, Maintenance, and Guest Services to ensure efficiency and service excellence.
• Led multicultural teams through effective scheduling, performance evaluation, coaching, and corrective actions.
• Implemented guest service standards while professionally addressing escalated complaints to foster loyalty.
• Monitored health, safety, and food hygiene compliance with HACCP Level 2, OSHA standards, and local regulations.
• Designed and delivered staff training using Training of Trainers methodologies to enhance service quality.
• Tracked operational performance indicators and reported outcomes to ownership or senior management.
• Supported budgeting efforts through strategic resource planning in coordination with department heads.
• Prepared hotel for audits and inspections, ensuring full documentation and operational readiness.

• Conducted regular performance reviews, promoting continuous improvement amongst staff members.
• Assisted guests during their stay, creating positive experience for more than 1100 guests per day from main 5 nationalities
• Boosted guest loyalty with excellent service delivery.
• Enhanced customer satisfaction by addressing and resolving complaints promptly
• Followed up ken fix it program along with all rooms division concerned finishing about 15 % from rooms inventory

• Sharm Grand Plaza Resort

Participated as part of opening team for a 547 rooms and suites and handled a number of daily 1150 guests from varied nationalities

• Streamlined front office operations for two hotels by efficiently managing mail and filing reports.
• Conducted performance reviews to drive continuous improvement among staff members.
• Addressed special guest requests to maintain high satisfaction levels.
• Achieved recognition as one of top 25 hotels in Egypt on Holiday Check for German guests.
• Attended to special requests from guests, ensuring their needs were met satisfactorily.
• Liaised with different departments, ensuring seamless communication.
• Oversaw financial transactions at front desk, maintaining accuracy and integrity at all times.
• Managed room bookings, resulting in smooth check-in and check-out processes.
• Trained new staff members to uphold service standards.
• Streamlined front office operations for improved efficiency.
• Handled reservation enquiries effectively, providing accurate information to potential guests.
• Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike.
• Oversaw financial transactions at front desk, maintaining accuracy and integrity at all times.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Boosted guest loyalty with excellent service delivery.
• Identified skills gaps and arranged relevant training to upskill clerical team.

• Egypt - Sharm el Sheikh

• Coral Beach Tiran Resort , Rotana sharm el sheikh

• Sheikh

• International Hurgada