Walid Gibril
Information Technology
Jubail
Summary
Highly skilled IT technician with proven experience in hardware and software configuration and troubleshooting. Manages office-wide LAN and servers. Excellent technical and communication skills with HR experience.
Overview
13
13
years of professional experience
Work History
Information Technology Technician+HR
جمعية البر الخيرية بمركز مليجة
12.2011 - 11.2019
- Excellent communication skills, both verbal and written.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Reduced downtime for critical systems by implementing efficient backup and recovery procedures.
- Improved network security with the installation and configuration of firewalls, antivirus software.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
Information Systems Technician+HR
مؤسسة ماجد دخيل الله القرشي
12.2019 - 07.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Manage ERP company system.
- Installed, configured, and patched user hardware and software.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
Information Technology Specialist
جمعية الجبيل الخيرية
09.2020 - Current
- All of the above skills
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Education
Bachelor of Science - Information Technology
SHARQ EL NIEL COLLEGE
Khartom 04.2001 -
Skills
Network Troubleshooting
Other Experience
- Quality management system ISO 9001:2008 and 9001:2015 for 7 years.
- Vmware virtualization.
- Active directory.
- Experience in dealing with the company's ERP system, for example (Rafed, Khaier, MenaME).
- Programming languages
such as (C++,python Scratch, Microsoft Visual Basic)
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Information Technology Specialist
جمعية الجبيل الخيرية
09.2020 - Current
Information Systems Technician+HR
مؤسسة ماجد دخيل الله القرشي
12.2019 - 07.2020
Information Technology Technician+HR
جمعية البر الخيرية بمركز مليجة
12.2011 - 11.2019
Bachelor of Science - Information Technology
SHARQ EL NIEL COLLEGE
04.2001 -
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