WALID HAZAZI
Saudi Arabia
Summary
Dedicated professional with a strong emphasis on problem solving and flexibility, consistently demonstrating hard work and effective teamwork. Skilled in communication and adept at work planning and prioritization, ensuring tasks are completed efficiently. Committed to leveraging these competencies to achieve organizational goals and drive success.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer care representative
Elm Company
Riyadh, Saudi Arabia
01.2025 - Current
- Improved customer experience by delivering digital solutions and supporting smart service enhancements at Elm company.
- Collaborated closely with the sales team, ensuring high-quality client servicing.
- Open and manage subscription requests.
- Elevate and track marketing opportunities.
- Verify subscription requests and ensure all necessary documentation.
- Communicate with customers to resolve their issues and inquiries.
- Improved operational efficiency by streamlining customer care processes.
Technical support representative
Elm Company
Riyadh, Saudi Arabia
07.2023 - 12.2024
- Worked 24 and 7 tech support to maintain uninterrupted service.
- Consistently achieved top performance rankings within the support team multiple times due to exceptional service quality and responsiveness.
- Contributed to improving internal processes and increasing customer satisfaction through high-quality service delivery.
- Provided first-level technical support to clients, resolving daily technical issues to ensure business continuity.
- Diagnosed system faults and delivered effective solutions to minimize downtime and enhance system efficiency.
- Managed support tickets and service requests using the company’s internal systems, ensuring timely resolution.
- Documented recurring issues and built a knowledge base to improve response time and reduce repetition.
- Diagnosed and escalated complex technical problems in line with SLA commitments.
Logistics specialist
SMSA Express Transportation Company
Riyadh
01.2023 - 06.2023
- Organized and managed the inventory of all incoming and outgoing shipments.
- Prepared data for import and export declarations as required by Customs authorities.
- Communicated regularly with customers regarding their orders status.
Sales representative
Al Majed for Oud
Riyadh
10.2020 - 10.2022
- Participate in local and international exhibitions to represent the company through product marketing.
- Increased profitability and revenue by generating more than 2000000 SAR in sales.
- Operated register, handled cash and processed credit card transactions.
- Adhered to company initiatives and achieved established goals.
Mathematics teacher & Activity Leader
Okaz Educational Company
Riyadh
08.2021 - 07.2022
Education
Higher National Diploma - Governance Specialist and Assistant Internal Auditor
King Saud University
07.2024 - 07.2025
Bachelor of Science - Mathematics
Jazan University
Saudi Arabia 08.2015 - 05.2019
Skills
- Problem Solving
- Flexibility
- Hard worker
- Teamwork
- Communication
- Work Planning and Prioritization
Certification
Certificate in Computer Use in Secretarial Work and Microsoft Office Applications
Completed – 6-month course covering administrative computer skills and proficiency in MS Office.
Languages
Arabic
Native
English
Fluent
Timeline
Customer care representative
Elm Company
01.2025 - Current
Higher National Diploma - Governance Specialist and Assistant Internal Auditor
King Saud University
07.2024 - 07.2025
Technical support representative
Elm Company
07.2023 - 12.2024
Logistics specialist
SMSA Express Transportation Company
01.2023 - 06.2023
Mathematics teacher & Activity Leader
Okaz Educational Company
08.2021 - 07.2022
Sales representative
Al Majed for Oud
10.2020 - 10.2022
Bachelor of Science - Mathematics
Jazan University
08.2015 - 05.2019
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