DORA ADDOOW
Riyadh,01
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction at Capitol Cafe & Restaurant through exceptional customer service and strong multitasking abilities. Skilled in cash handling and team collaboration, I significantly contributed to maintaining high service standards and a welcoming dining atmosphere, demonstrating both hard and soft skills critical in hospitality.
Resourceful individual with more than 2 years of providing efficient housekeeping services to hotel guests. Detail-oriented with complete knowledge of cleaning equipment. Considered valued member of housekeeping team.
Overview
5
5
years of professional experience
Work History
Waitress
Capitol Cafe & Restaurant
01.2019 - 02.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Housekeeping
La Palm Royal Beach Hotel
04.2017 - 04.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assisted in the development of housekeeping schedules for efficient staff allocation and workload management.
- Coordinated with housekeeping staff to ensure cleanliness and readiness of rooms upon guest arrival.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Education
High School Diploma -
Nyankumasi Ahenkro Senior High School
Nyankumasi-Ghana05.2022
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Handling Complaints
Cash Handling
Hospitality service expertise
Menu Recommendations
Table Setting
Dining area maintenance
Guest Relations Management
Languages
English
Native language
Arabic
Beginner
A1
Timeline
Waitress
Capitol Cafe & Restaurant
01.2019 - 02.2022
Housekeeping
La Palm Royal Beach Hotel
04.2017 - 04.2018
High School Diploma -
Nyankumasi Ahenkro Senior High School
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