Overview
Work history
Education
Skills
Languages
Timeline
OperationsManager
Walid Matar Al-Satae

Walid Matar Al-Satae

Riyadh,Riyadh Region

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Operations manager

Smart Mind Institute
Al-Jahra
11.2021 - Current
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Led and coached team leaders to meet performance targets and deliver operational excellence.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Established and communication daily priorities to guide team activities.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Streamlined processes to improve and optimise office operations.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Customer service officer

Ooredoo KW
Al-Farwania
09.2020 - 10.2021
  • Responded to customer queries and provided excellent customer service.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Recorded and processed customer data accurately.

Education

Bachelor of Education - Computer

Public Authority For Applied Education , Training
Kuwait
02.2015 - 12.2019

Skills

  • Health and Safety Compliance
  • Leadership skills
  • Health and Safety
  • Client account management
  • Inventory control
  • Process Improvement
  • Invoicing
  • Customer relationship building
  • Outstanding customer service
  • Personable
  • Continuous improvements
  • Multidisciplinary collaboration

Languages

Arabic
Native
English
Upper intermediate

Timeline

Operations manager

Smart Mind Institute
11.2021 - Current

Customer service officer

Ooredoo KW
09.2020 - 10.2021

Bachelor of Education - Computer

Public Authority For Applied Education , Training
02.2015 - 12.2019

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Walid Matar Al-Satae