Walid Matar Al-Satae
Riyadh,Riyadh Region
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Operations manager
Smart Mind Institute
Al-Jahra
11.2021 - Current
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Led and managed administrative staff to maintain smooth daily operations.
- Established and communication daily priorities to guide team activities.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Streamlined processes to improve and optimise office operations.
- Organised financial and operational data to help with yearly budgeting and planning.
- Managed and motivated high-performing teams for successful KPI attainment.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Customer service officer
Ooredoo KW
Al-Farwania
09.2020 - 10.2021
- Responded to customer queries and provided excellent customer service.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Responded to customer requests with friendly, knowledgeable service and support.
- Recorded and processed customer data accurately.
Education
Bachelor of Education - Computer
Public Authority For Applied Education , Training
Kuwait 02.2015 - 12.2019
Skills
- Health and Safety Compliance
- Leadership skills
- Health and Safety
- Client account management
- Inventory control
- Process Improvement
- Invoicing
- Customer relationship building
- Outstanding customer service
- Personable
- Continuous improvements
- Multidisciplinary collaboration
Languages
Arabic
Native
English
Upper intermediate
Timeline
Operations manager
Smart Mind Institute
11.2021 - Current
Customer service officer
Ooredoo KW
09.2020 - 10.2021
Bachelor of Education - Computer
Public Authority For Applied Education , Training
02.2015 - 12.2019