Walid Tagelsir Hamad Abdullah
Khobar,Saudi Arabia
Summary
Mechanical Engineer with 13+ years of experience in automotive after-sales and maintenance operations across vehicles, heavy machinery, and equipment. Proven ability to improve equipment availability, reduce downtime, and optimize maintenance costs while enhancing profitability and customer satisfaction (CSI). Skilled in maintenance planning, fleet management, and workshop operations, with strong experience in KPI-driven decision-making and ERP systems such as SAP PM and Power BI. Experienced in leading operations, coordinating cross-functional teams, and delivering reliable, customer-focused maintenance solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Maintenance Manager
Al Tamimi Contracting Company
Khobar, Saudi Arabia
2024.09 - Current
- Led maintenance planning and execution for PM/CM activities across fleet and equipment to maximize availability and minimize downtime.
- Managed the development and control of weekly and monthly maintenance plans based on asset condition, operational priorities, and risk.
- Supervised manpower allocation, tools readiness, and spare parts planning to ensure efficient and on-time maintenance execution.
- Oversaw CMMS operations, including work order management, maintenance history analysis, and asset performance monitoring.
- Monitored and analyzed maintenance KPIs (MTTR, MTBF, Availability, Downtime) and implemented improvement actions to enhance performance.
- Drove asset lifecycle optimization through failure analysis, performance trends, and cost data.
- Managed maintenance budgeting, cost forecasting, and long-term planning aligned with operational requirements.
- Ensured compliance with OEM standards, service bulletins, and warranty requirements to maintain quality and reliability.
Workshop Controller/Acting Workshop Manager
Samaco Group -Auto Dealership (Audi, Porsche ,VW )
Khobar, Eastern Province
2021.08 - 2024.09
- Led workshop operations including manpower, tools, and resource management to ensure efficient after-sales maintenance and repair activities.
- Optimized end-to-end workshop workflow from reception to delivery, reducing bottlenecks and improving turnaround time.
- Monitored and managed workshop performance (capacity, productivity, utilization, sold hours, and KPIs) to achieve operational targets.
- Developed and implemented daily and weekly work plans to balance workload and maintain service delivery timelines.
- Led technical troubleshooting and provided guidance to technicians using OEM diagnostic tools and manuals.
- Ensured full compliance with OEM repair standards, quality requirements, and warranty policies across all operations.
- Managed quality assurance processes and implemented corrective actions to reduce rework and improve service quality.
- Coordinated closely with spare parts and procurement teams to ensure parts availability and minimize repair delays.
- Developed and maintained technician skill matrix and on-the-job training programs to enhance team performance.
- Utilized ERP/DMS systems for job control, workflow tracking, diagnostics, reporting, and performance monitoring.
Senior Service Advisor
Samaco Group -Automotive Dealership (Audi, Porsche, Volkswagen Group
Khobar , Saudi Arabia
2013.07 - 2021.08
- Acted as the primary point of contact between customers and workshop operations, ensuring excellent customer experience and high satisfaction (CSI).
- Inspected and diagnosed vehicles, explaining technical issues clearly to customers and defining repair scope.
- Prepared accurate repair estimates (labor & parts), balancing customer expectations with business profitability.
- Managed customer communication, providing updates on job status, timelines, and technical details.
- Handled customer complaints and escalations professionally, ensuring quick resolution and maintaining strong relationships.
- Utilized CRM and ERP/DMS systems to manage customer history, follow-ups, and service records.
- Identified upselling opportunities and contributed to increasing service revenue and customer retention.
- Coordinated with workshop and spare parts teams to ensure smooth service delivery and on-time completion.
Service Engineer
DAL Motors Group -(Mitsubishi, Mercedes-Benz, kia)
Khartoum, Sudan
2011.03 - 2012.08
- Performed inspection, diagnosis, and repair in compliance with OEM standards.
- Executed preventive and corrective maintenance to ensure reliable operation.
- Identified mechanical and electrical faults using systematic troubleshooting techniques.
- Prepared service and maintenance reports and maintained accurate service records.
- Ensured safety and quality compliance across all activities.
- Provided technical support to customers and participated in technical training.
Education
Bachelor of Engineering - Mechanical Engineering
Sudan University of Science And Technology
Khartoum/Sudan2010
Skills
- Maintenance Planning, Cost Control & Performance Analysis
- Asset Management & Reliability
- PMV Fleet Management (Plant, Machinery & Vehicles)
- Workshop & Field Operations, Workflow Optimization
- Diagnostics & Technical Troubleshooting
- Preventive & Corrective Maintenance (PM/CM)
- ERP & CMMS: SAP PM, Microsoft Dynamics 365, Keyloop Drive
- Primavera P6 – Maintenance & Project Scheduling
- Power BI & Advanced Excel – Data Analytics & Dashboards
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- OEM Standards, Warranty & Quality Compliance
- Automotive After Sales, Customer Satisfaction (CSI) & CRM Management
- Profitability, Cost Optimization & Service Performance
- Leadership, Communication & Team Management
- Analytical Thinking, Problem Solving & Continuous Improvement
Languages
Arabic
First Language
English
Advanced
C1
Memberships
• Saudi Council of Engineers (SCE)
• Sudanese Engineering Council
Certification
- SAP PM (Plant Maintenance) Certification – EGYCET (Egyptian Company for Engineering Training), 2026 | Grade: Excellent
- CMRP (Certified Maintenance & Reliability Professional) – In Progress (SMRP)
Timeline
Maintenance Manager
Al Tamimi Contracting Company
2024.09 - Current
Workshop Controller/Acting Workshop Manager
Samaco Group -Auto Dealership (Audi, Porsche ,VW )
2021.08 - 2024.09
Senior Service Advisor
Samaco Group -Automotive Dealership (Audi, Porsche, Volkswagen Group
2013.07 - 2021.08
Service Engineer
DAL Motors Group -(Mitsubishi, Mercedes-Benz, kia)
2011.03 - 2012.08
Bachelor of Engineering - Mechanical Engineering
Sudan University of Science And Technology