Wali Ur Rehman Malik
Dammam
Summary
An operation & sales manager having a strong performance driven operational and organizational expertise. Strong customer service skills. Having more than 7 years of expertise in improving efficiency, business growth, financial growth, procurement management,data analysis, administrations and strong client service. A motivating leader with commitment to developing team members, assigning duties and getting output through effective management methods.
Overview
9
9
years of professional experience
Work History
Manager Sales & Operations (Pakistan)
AMBSI INC
04.2021 - 02.2024
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed and implemented operational procedures to ensure quality standards are met.
- Greeted customers and provided exceptional customer service.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Branch Operations & Sales Manager
Medix Medical Billing
Lahore
04.2019 - 03.2021
- Developed and implemented strategies to achieve regional sales goals.
- Created and managed incentive plans for field sales staff to increase performance.
- Analyzed customer data and identified areas of improvement in service delivery.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Conducted research on industry trends, competitor activities, and customer needs.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Sales Executive
Medix Medical Billing
Lahore
04.2015 - 03.2019
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Trained junior sales staff on techniques for improving customer service experience.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Provided technical support during product demonstrations at client sites.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
Education
Bachelor - Computers Sciences (BSCS HONS)
The University of Lahore
Lahore01.2017
Cisco Certified Network Associate - Routing & Switching
Corvit
Lahore03.2016
Skills
- Strong Computer Skills
- Customer Service
- Management and Leadership
- Strategic Development
- Supply Chain Management
- Problem Solving Skills
- Critical Thinking Skills
- Procurement Management
- Project Management
- Financial Management
- Sales Planning
- New Business Development
- Strategic account development
- Performance Management
- Client Relationship Management
Licenses
- Private Driving License
- Saudia Work Permit (Transferable)
Languages
- English
- Urdu
- Punjabi
References
- Muhammad Irfan, Managing Director of Lifecare Diagnostic Imaging, Lifecare Diagnostic Imaging, Clifton, New Jersey, +1 412 657-7155, muhammad@cliftonmri.com
- Kamran Khan, Founder AMBSI INC, AMBSI INC, Sayreville, New Jersey, +1 973 836-7734
- Faria Khan, CEO Totowa Medical Imaging, Totowa Medical Imaging, Totowa, New Jersey, +1 201 936-8242
Hobbies and Interests
- Sports
- Gaming
- Watching Movies
Languages
Urdu
First Language
English
Advanced (C1)
C1
Arabic
Beginner
A1
Timeline
Manager Sales & Operations (Pakistan)
AMBSI INC
04.2021 - 02.2024
Branch Operations & Sales Manager
Medix Medical Billing
04.2019 - 03.2021
Sales Executive
Medix Medical Billing
04.2015 - 03.2019
Bachelor - Computers Sciences (BSCS HONS)
The University of Lahore
Cisco Certified Network Associate - Routing & Switching
Corvit
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