Walter Martinez

• Customer service: I provided information on orders for stores, and an e-commerce company. I also scheduled appointments for item exchanges, assisted with technical support for sales, drafted documents, and followed up on cases.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

At first, I was an agent who provided customer service to providers in medical insurance information. I used to provide information to doctors or facilities, such as hospitals, clinics, etc. In that account, the information I used to provide was about eligibility, benefits claims, and literally all the information that the insurance company has, like given info. about enrollment giving information about the medical account Such as out of pocket or deductible family and individual, and then with the benefits we provide all information about the benefits what was covered and what was not covered, Comments and exclusions about the benefits for example Physical Therapy and the visits limits We used to have codes to see the services that were going to be performed on patients And those codes help us to review the claims and appeals. I used to confirm if the doctor or facility was in or out of network with the medical insuranceThen I became part of the support team, helping teams as a subject matter expert.

I was a sales agent through leads, I verified if people qualify for a mortgage or either to lower the interest rate or for a loan throug.

• Informed clients of policies and procedures.

• I provided information about dental services covered by insurance to customers and scheduled appointmentsfor it. I provided gene
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.