Sabastian Paradiso

There are many allocated tasks that I am entrusted to do on a day-to-day basis that allow for our department to thrive. These include tasks such as being entrusted with the opening of all departmental mail (Physical) that is received on a day to day basis addressed to Service SA, which include the processing of cheques and confidential medical documents.

Whilst the above is an integral part of the job, I specialise in contact via online contact (Phones & Email Service) for support regarding Proof of service (Licencing & Policy) and Departmental payments. This includes communicating effectively with different buisnesses such as law firms, Insolvency agency's and other inter and Intra state government Departments to provide vital information regarding our services.

First hired to deal with the high call volumes from Australian Citizens applying for Passports post covid ban, the role included being able to manage the complex calls regarding overseas travel. Using the Genesis phone system, I was tasked with handling on average 60+ calls a day of high intensity situations which consisted of providing information quickly with a high accuracy.

As the call volume slowed down in late 2022, I was then trained as a Team leader which tasked me of managing a team to execute the role that I was initially hired for, whilst also managing key KPI's.

In March 2023 our Contract was completed with the passport office and the existing staff were transferred to the Home Affairs department. These calls were different as we focused more on building rapport with our clients to create suitable outcomes that would suit their visa/Citizenship needs whilst also liaising with the departmental requirements.

As a Sales Specialist, my task was to sign people to participate in charity based lottery's, selling both single donations and monthly recurring sales via a direct debit system.

Building Rapport and Relationships with effective but empowering communication was vital within the job as we not only had to just sell tickets, but also educate the public on the importance of the charity's that we represented.

Being engaged in both the setup of sites across South Australia as well as B2B Sales, we connected with many different Businesses both on a Local & National Level with the goal of Reaching desired KPI's to push the charity's Revenue.