WAQAR ALAM
MUMBAI
Summary
IT Support Engineer with a year of experience in providing comprehensive technical support to End users. Successful in installing, configuring applications on Windows operating systems and Providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with qualilty support
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Technician
Delta Seas Co., Services Ltd.
01.2022 - Current
- Responsible for printer, telephone, fire Alarm maintenance services
- Operating screen printing equipment to produce high-quality prints on various materials
- Strong knowledge of screen printing techniques, ink ensuring accurate print alignment
- Ability to troubleshoot printing issues maintains printing equipment and perform routine maintenance
- Responsible for Call transferring, wait time management, and phone system details
- Resolve telephone hardware issues
IT Support Engineer
Network Techlab (I)Pvt Ltd.
03.2016 - 01.2022
- Responsible for networking, Installation and maintenance services
- Networking and providing support for Windows
- Configuration and testing of any new hardware and software
- Customize desktop applications to meet user’s needs
- Installing and operating Windows desktop and server operating systems
- TCP/IP networking and hardware maintenance and repair
- Training new employees domain and mail process
- Ensure computer hardware is safe & complies with health and safety legislation
- Applying patches for windows update
- Troubleshoot windows 7/8/10 and operating systems, and pc/laptop hardware
- Resolve remote issues with multiple computer software applications
- Virus & Malware Prevention (Sophos endpoint)
- Maintain records of change asset
Education
H.S.C - undefined
CBSE BOARD
COMPUTER HARDWARE AND NETWORKING - undefined
JETKING
CCNA CERTIFIED - undefined
RST FORUM
01.2019
MCSE 2019 CERTIFIED - undefined
ATTARI CLASSE
01.2019
Skills
- Customer facing skills
- Customer service
- Communication skills
- Technical procedures explanation
- Installing operating systems
- Configuring operating systems
- Troubleshooting applications
- Installing applications
- Configuring applications
- Troubleshooting hardware
- Installing server operating systems
- Configuring server services
- Installing routers
- Configuring routers
- Troubleshooting network issues
- Troubleshooting workgroup issues
- Troubleshooting laptop issues
Certification
AWS Certified Cloud Practitioner
Languages
English
Hindi
Urdu
Hobbies and Interests
- Playing Cricket
- Reading Newspaper
Disclaimer
I do hereby confirm that the information given in this form is true to the best of my knowledge and belief.
Personal Information
- Father's Name: MOHAMMAD ALAM
- Date of Birth: 11/02/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Senior Technician
Delta Seas Co., Services Ltd.
01.2022 - Current
IT Support Engineer
Network Techlab (I)Pvt Ltd.
03.2016 - 01.2022
H.S.C - undefined
CBSE BOARD
COMPUTER HARDWARE AND NETWORKING - undefined
JETKING
CCNA CERTIFIED - undefined
RST FORUM
MCSE 2019 CERTIFIED - undefined
ATTARI CLASSE
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