Results-driven professional with extensive experience in logistics, supply chain, and acumen for financial analysis to identify and quantify risks and opportunities. Expertise in maximizing resource utilization to enhance scalable operations and drive profitability. Proven track record of leading high-performance teams in diverse, multicultural environments, showcasing strong relationship-building and leadership skills.
Overview
7
7
years of professional experience
Work History
General Manager - Road Freight
DSV Global Transport & Logistics
Neom
03.2024 - Current
Established an asset-light 3PL organization in Saudi Arabia to support the logistics joint venture between DSV and NEOM.
End to end global forwarding and supply chain management to complement project requirements
Created new start-up budgets, managed rolling forecasts to right-size the organization's growth and resource planning
Developed procurement and vendor selection strategies to ensure the right partnership for a successful project delivery.
Established pricing and procurement teams to develop logistics budgets for various construction assets.
Lead various recruiting drives with the HR Director across different areas of requirement
Established over 3million sqm of warehouses and 1million sqm in supplementary services in NEOM within first year
Established people mobility with standardization across NEOM
Established a service design and implemented barge and jetty operations for all island movements to manage construction, general traffic and deliveries and staff.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Operations Manager
DSV Global Transport & Logistics
Milton,ON
11.2021 - 02.2024
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
Problem solve, prioritize multiple projects, and adhere to business-critical deadlines
Delivered positive customer experiences by implementing effective quality assurance practices.
Strong relationship management skills and the capability to explain complex technical concepts
Supply Chain Risk Mitigation by monitor supply chain developments and establish market intelligence to stay ahead of potential risks
Develop and implement contingency plans to support the divisions and minimize risk of supply impact or disruption
Vendor Management, which ensures our customers receive the highest quality of services
GP and EBIT improvement by creating strategic partnerships within the business and external vendors
Started a Pharmaceutical division within the Canadian organization
Lead a team of 30 operation members including supervisors, account managers and coordinators
P&L reporting, staff budgeting and bonus allocationo
Coach team members on understanding customer needs and meeting their expectations.
Key Accounts Supervisor
DSV Global Transport & Logistics
Milton,ON
06.2021 - 11.2021
Managed a team of account managers. Developed strategies to act as a hybrid between operations management and commercial growth.
Create and maintained KPI’s with customers and vendors
Keeping track of customer spend and leveraging volume with global vendors
Managing expectations, specifications, budget and technical details
Establishing service standards based on customer requirements by setting up flexible solutions.
Negotiating contracts with customers, global suppliers to ensure an efficient supply chain.
Business development by reviewing new opportunities, expanding from the current scope, reactivating old clients from CRM database.
Coordinating customer Visits during AQP, RFQ Presentations, portraying new capabilities of business growth and diversification
Account Manager
DSV Global Transport & Logistics
Milton,ON
10.2020 - 05.2021
Analyze, identify, monitor and address specific issues to achieve goals for sales, commercial spend, share, distribution, and operating budgets
Develop and implement trade promotion strategies and tactical plans with the customers
Proactively monitor and update the customer's overall business plan, including managing trade budgets, spending, and volume to achieve all sales objectives versus plan
Accountable for the strategic Account plan, based on internal objectives, Marketing, Business
Development, and Shopper Marketing plans, as well as external competitive marketplace issues and opportunities
Manage internal and external relationships, meeting the agreed level of customer contact with all involved parties
Work closely with cross-functional counterparts in marketing, customer service, 3PL Operations, and finance to ensure highly integrated and effective execution for all client demands.
Logistics Co-ordinator
DSV Global Transport & Logistics
Milton,ON
06.2018 - 10.2020
Carrier Procurement for cost efficient and time effective transportation
Maintained Customer Relations by providing additional continuous engagement and collaboration
RFP Participation and completion
Specialized projects handling and expedited transportation solutions procurement on urgent basis as necessary
Providing logistic support to DSV Global Offices to handle customer transportation demands worldwide
Dispatch Coordinator
Wheels Group - Radiant
Mississauga,ON
12.2017 - 06.2018
Managing cross border transportation between Canada and USA
Sourcing carriers to meet the demand of customer freight movement
Resolving OS&D issues when reported by carriers or the consignee
Co-ordination pickups and deliveries
Managing vendor pricing and customer estimates
Multitasking to ensure procurement capacity matches the customer demand
Skills
Entrepreneurial and business growth mindset
Expertise in financial management, including budgeting, forecasting, and P&L oversight above USD 200 million
Leadership and goal-setting
Excellent corporate outreach and knowledge to execute global supply chain operations, including airfreight, ocean freight, and road transport, airfreight, ocean freight, and road transport
Strong complex onboarding, solution design and implementation skills
Diverse industry experience, including construction logistics, B2B, B2C, general freight, perishables, fashion and retail, pharmaceuticals, healthcare, and government services
Ongoing business processes analysis, re-engineering concepts, and practices to promote scalability and efficiency
Establish SOPs, and implement best practices
Develop and maintain KPIs and metrics
Excellent interpersonal and engagement skills
Evaluate technical systems to ensure compliance with strict guidelines
Commercial proposal, RFQ management, legal review and contract development
Accomplishments
Consistently maintained high customer satisfaction
Extensive experience with managing high profile clients and global suppliers.
Successfully managed and developed Transportation program various clients across North America.
Senior Manager Commercial Contract Logistics at DSV Global Transport & LogisticsSenior Manager Commercial Contract Logistics at DSV Global Transport & Logistics