Waqar Hussain
Riyadh, KSA
Summary
I am a highly dedicated and professional with 2 years of experience in High-Volume Counter Cashier and Stock Management. Highly skilled in efficiently handling cash transactions, ensuring customer satisfaction, and maintaining organised inventory. Proficient in Microsoft Office Suite and dedicated to providing exceptional customer service while ensuring accurate record-keeping and daily sales reporting.
Overview
5
5
years of professional experience
Work History
SHIRKA ANOLA LOGISTICS COMPANY
Customer Serves Agent
Riyadh, KSA
11.2025 - 03.2026
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to identify needs and provide tailored service solutions.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints through clear communication and effective problem-solving, enhancing customer satisfaction.
- Handled customer concerns, escalating major issues to supervisor for timely resolution.
- Identified issues, analysed information and provided solutions to problems.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Counter Cashier & Stock Management
Wain’s mart
Sialkot
01.2023 - 01.2025
- Efficiently managed high-volume cash transactions, ensuring accuracy and minimal wait times for customers.
- Processed various forms of payment (cash, credit/debit, gift cards, coupons) and handled daily cash reconciliation and till balancing.
- Provided exceptional customer service by greeting customers.
- Managed and organized inventory in designated store sections.
- Conducted regular stock audits.
- Performed packaging of products for customer orders.
Data Entry Specialist
Naeem Electronics
Sialkot
01.2021 - 01.2023
- Managed and processed over 500 records daily with a 99.5% accuracy rate, utilizing advanced spreadsheet functions to maintain large datasets.
- Streamlined data capture and entry procedures, leading to a 15% reduction in processing time and improving overall department efficiency.
- Conducted routine quality assurance and data validation checks to identify and correct discrepancies, ensuring data integrity across all digital platforms
- Processed documentation and records, enhancing accuracy in data management.
Education
BS - Information Technology
University of Gujrat
Sialkot, Pakistan01-2020
I.C.S -
Pakistan International High School
Riyadh, K.S.A01-2016
MATRICULATION - SCIENCE
Pakistan International School
Riyadh, K.S.A01-2013
Skills
- Logistics safety protocols
- Logistics coordination
- Supply chain optimisation
- Inventory control
- Cash handling
- MS office (Excel, Word, Power Point)
- Multi-tasking Abilities
- Strong organisational skills
- Detail-oriented
- Customer engagement
- Complaint resolution
- Task collaboration
- Team leadership
- Active listening
Custom Section
- Wall Soft
- MS Office (Excel, Word, PowerPoint)
- Logo Design
- Graphic Designing
- Quick Books
- Data Analytics & Fintech
Languages
English
Upper Intermediate
B2
Arabic
Elementary
A2
Urdu
Proficient
C2
Timeline
SHIRKA ANOLA LOGISTICS COMPANY
Customer Serves Agent
11.2025 - 03.2026
Counter Cashier & Stock Management
Wain’s mart
01.2023 - 01.2025
Data Entry Specialist
Naeem Electronics
01.2021 - 01.2023
BS - Information Technology
University of Gujrat
I.C.S -
Pakistan International High School
MATRICULATION - SCIENCE
Pakistan International School