Summary
Overview
Work history
Education
Skills
Timeline
Generic
Waqas Mahmood

Waqas Mahmood

Jeddah,Mecca Region

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work history

Administrator/Accountant/Auto Parts supervisor

Sham European Car Maintenance Center
Jeddah, Mecca Region
11.2018 - Current
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Oversaw space planning and vendor contracts to maintain facilities management.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Reconciled accounts from income and expense data to net worth and assets.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Analysed monthly reporting to reconcile production operations and general ledger.
  • Analysed monthly balance sheet accounts for corporate reporting.
  • Prepared VAT and income tax forms for commercial and individual clients.
  • Created quarterly and yearly balance sheets to track financial trends and performance.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Responded to customer emails quickly to maintain excellent service levels.
  • Stored incoming inventory in correct locations for organised stock access.
  • Negotiated fair prices on new and used parts for enhanced profit potential.
  • Checked incoming parts against delivery notes to limit stock discrepancies.
  • Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
  • Greeted customers and asked open-ended questions to better determine needs.
  • Handled high-volume parts, servicing and repair enquiries.
  • Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
  • Updated stock systems regularly for reliable availability information.
  • Organised motor vehicle parts inventory in alignment with company procedures.

Team Leader Supervisor

BANTA FURNITURE ESTATE
Jeddah, Mecca Region
07.2014 - 08.2018
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Reworked staff assignments and workflows to meet production targets.
  • Kept accurate, detailed records of personnel progress, recommending training to aid continued development.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise business records.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Introduced team incentives and competitions to enhance department productivity and morale.
  • Planned, organized and monitored resources for efficient use of labor, equipment and materials.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Maintained clean, organized working areas to create positive, productive environments with minimal risk.
  • Successfully led high-volume teams to achieve KPI targets and other department metrics.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Fostered positive employee relationships through communication, training and coaching.
  • Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Coordinated strategic project workflows to enable smooth, timely task delivery and completion.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Organised and led monthly department meetings, enabling reflective analysis to identify growth opportunities.
  • Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
  • Developed diligent staff training and mentorship programmes, incentivizing accomplished new starters to contribute to positive team results.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Created and implemented strategies for improved operational efficiency, maximising profit potential.

Quality Control Assistant

Oksan Arabia Mechanical Company
Yanbu, Medina Region
01.2012 - 06.2013
  • Monitored and assessed quality performance to gauge progress.
  • Coached staff in required knowledge to maintain company quality standards.
  • Inspected and troubleshot product and production discrepancies.
  • Inspected site infrastructure and activities to determine full compliance.
  • Investigated customer complaints to address areas of improvement, eliminate non-conformance and increase customer satisfaction.
  • Supervised site construction personnel to gauge performance and productivity.
  • Devised corrective actions and solutions to improve product durability.
  • Submitted performance reports, identifying shortfalls and facilitating improvement actions.
  • Verified quality metrics for manufacturing guidelines.

Material Controller

Oksan Arabia Mechanical Company
Yanbu, Medina Region
01.2012 - 06.2013
  • Controlled warehouse costs by actively monitoring production requirements against available capacity.
  • Facilitated strategic decision-making, reporting material availability and departmental performance to senior management.
  • Guaranteed timely production, maintaining accurate bill of materials (BOM) in ERP.
  • Prevented warehouse disruptions, supporting production control to cover holidays and absence.
  • Optimised work process flows across materials department by creating guidelines, scripts and reviews.
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.
  • Controlled best before dates to properly utilise stock.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Trained warehouse staff to maintain stock inventory.
  • Employed manual handling procedures to carry out safe stock counts.
  • Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.

Education

Diploma of Commerce - Accounts, Computer, Communication skills, Economics

Punjab Board of Technical Education
Pakistan
03.2006 - 03.2008

Diploma (CCA) - Central certificate of computer applications

TEVTA board of education
Pakistan

Skills

  • Inventory audits
  • Stock-flow management
  • Quality Control
  • Operational improvements
  • Customer relations
  • Shipping handling
  • Process management
  • Performance tracking
  • Product displays
  • Just In Time stock control
  • Warehouse operations
  • Stock processing
  • Records management
  • Picking and packing
  • Shipment handling
  • Item shipping
  • Stock management
  • Activity planning
  • Disability behaviour management
  • Self-monitoring techniques
  • Performance management

Timeline

Administrator/Accountant/Auto Parts supervisor

Sham European Car Maintenance Center
11.2018 - Current

Team Leader Supervisor

BANTA FURNITURE ESTATE
07.2014 - 08.2018

Quality Control Assistant

Oksan Arabia Mechanical Company
01.2012 - 06.2013

Material Controller

Oksan Arabia Mechanical Company
01.2012 - 06.2013

Diploma of Commerce - Accounts, Computer, Communication skills, Economics

Punjab Board of Technical Education
03.2006 - 03.2008

Diploma (CCA) - Central certificate of computer applications

TEVTA board of education

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