Wardah Akrom
Jeddah,02
Summary
Offering strong leadership and organizational skills with keen eye for cleanliness and order. Knowledgeable about maintaining high standards and ensuring guest satisfaction through excellent communication and teamwork. Ready to use and develop leadership, time management, and problem-solving skills in housekeeping supervisor role.
Experienced Housekeeping Supervisor known for leading teams to maintain high cleanliness standards and improve guest satisfaction. Enhanced operational efficiency by implementing new cleaning protocols, resulting in positive feedback from guests and staff. Recognised for fostering collaborative work environment and training staff to uphold quality service.
Meticulous housekeeping supervision professional with years of experience motivating hardworking cleaning teams. Assesses daily requirements and delegates assignments for well-coordinated housekeeping services. Leads by example to uphold faultless cleanliness standards.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Housekeeping Supervisor
Charlie hotel
Jeddah, Mecca Region
09.2024 - 09.2025
- Supervised daily housekeeping operations to ensure cleanliness and organisation of guest rooms and public areas.
- Trained and mentored staff on best practices for efficient cleaning and maintenance procedures.
- Developed and implemented cleaning schedules to optimise workflow and enhance guest satisfaction.
- Conducted regular inspections of guest rooms and facilities to uphold high standards of cleanliness and hygiene.
- Coordinated with other departments to address guest requests and resolve issues promptly and efficiently.
- Streamlined inventory management to minimise waste and reduce costs.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Enhanced team productivity with effective scheduling and task assignment.
- Promoted adherence to health and safety regulations for employees' well-being.
- Improved overall cleanliness by implementing new cleaning protocols.
- Maintained high standards of hygiene for guest satisfaction.
- Conducted regular inspections of guest rooms and public areas maintaining compliance with established quality standards.
- Trained staff, improving service quality and consistency.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
Cashier
pink touch ladies salon
Jeddah, saudi arabia
11.2023 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting services and products based on their needs.
- Managed cash drawer ensuring accuracy and adherence to cash handling procedures.
- Maintained cleanliness and organisation of checkout area to enhance customer experience.
- Recorded and reconciled daily sales reports to support financial accuracy.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Assisted customers with enquiries to enhance their shopping experience.
- Used Point of Sale system efficiently, speeding up transactions.
- Balanced till at end of day, maintaining accurate records.
- Assisted customers with product selections and inquiries to enhance their experience.
Store assistant
vanilla bakery
Ras al Khaimah, united arab emirates
12.2019 - 06.2022
- Assisted customers with product inquiries and provided excellent service throughout shopping experience.
- Managed inventory by ensuring proper stock levels and assisting with restocking shelves.
- Operated point-of-sale system efficiently while processing customer transactions and handling cash.
- Collaborated with team to maintain store cleanliness and organisation to enhance shopping environment.
- Responded to customer feedback and resolved issues promptly to ensure satisfaction and loyalty.
- Engaged in daily tasks to support store operations and contribute to overall team success.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Maintained store cleanliness for an appealing shopping environment.
- Increased sales through suggestive selling techniques.
- Handled complaints efficiently, ensuring customer satisfaction.
- Arranged displays attractively, driving impulse purchases.
- Assisted in maintaining cleanliness and organization of bakery environment to ensure high standards of hygiene.
- Carried out price checks accurately for correct billing at the till point.
Education
High School Diploma - Arts
Hala International School
Jeddah, Mecca Region 02.2006 - 04.2017
Skills
- Room inspection
- Deep-Cleaning expertise
- Guest relations
- Cash drawer reconciliation
- Exchange procedures
- Digital cash register operation
- Refund issuing
- Receipt printing
- Point of sale operation
- Cash handling
- Refund and exchange processing
- Customer Service
- Inventory management
Languages
English
Intermediate
Arabic
Advanced
Urdu
Fluent
Indonesian
Native
Affiliations
- cooking
- reading
- bird watching
- home improvement
Timeline
Housekeeping Supervisor
Charlie hotel
09.2024 - 09.2025
Cashier
pink touch ladies salon
11.2023 - 04.2024
Store assistant
vanilla bakery
12.2019 - 06.2022
High School Diploma - Arts
Hala International School
02.2006 - 04.2017