Waseem Abbas

• Infrastructure Management: Oversee IT infrastructure, ensuring 99.9% uptime and minimal downtime through proactive maintenance and monitoring.

• Security Implementation: Develop and enforce robust security protocols using tools like Fortinet and Kaspersky to safeguard sensitive data against unauthorized access.

• Cross-Functional Coordination: Collaborate with teams to support IT needs and enhance system performance, resulting in a 15% increase in operational efficiency.

• Technology Integration: Lead the deployment of new technologies, including VMware and Azure, achieving a 20% improvement in overall efficiency.

• Technical Support: Provide prompt troubleshooting for hardware and software issues, utilizing ServiceNow and Jira for ticketing and issue tracking, ensuring timely resolution.

• System Audits: Conduct regular audits and updates using SolarWinds and Nagios to maintain optimal performance and ensure compliance with industry standards.

• Policy Development: Create and document IT policies and procedures to promote consistency and best practices, reducing security incidents by 30%.

• Staff Training: Educate staff on new systems and technologies, improving their technical proficiency and productivity by conducting quarterly training sessions.

• Installed and configured software and hardware to ensure optimal performance across IT systems.

• Managed Windows Server and Active Directory, ensuring robust network operations for more than 350 users.

• Optimized Windows Server roles and security policies, enhancing system functionality and protecting sensitive data.

• Monitored system performance, achieving an increase in uptime and reliability.

• Diagnosed and resolved hardware and software issues, minimizing downtime and ensuring operational continuity.

• Implemented security measures through access controls, backups, and firewalls to safeguard data integrity.

• Deployed and customized applications based on user needs, improving overall user satisfaction.

• Provided training and support to users on new technologies, fostering a culture of technical proficiency.

• Collaborated with a team to convert UI/UX designs into high-quality web applications using HTML, CSS, JavaScript, and React, enhancing user experience and satisfaction.

• Designed and developed responsive web applications with Bootstrap and jQuery, ensuring optimal performance and quality across platforms.

• Conducted penetration tests to identify vulnerabilities, implementing security measures to protect against potential threats.

• Diagnosed and resolved performance bottlenecks and bugs, increasing application efficiency and reliability.

• Researched and documented security weaknesses, providing actionable feedback to enhance IT security protocols.

• Promoted security awareness by identifying areas for improvement in user education and training.

• Ensured clarity in all communications and documentation, maintaining a professional standard.

Technologies Used:

• Front-End: HTML, CSS, JavaScript, React, Bootstrap, jQuery

• Back-End: Node.js, php & Mysql, ASP.net

• Tools: Git, JIRA, Visual Studio Code

• Installed and configured computer systems and network devices, ensuring optimal performance and reliability for the IT infrastructure.

• Diagnosed and resolved hardware and software faults, troubleshooting system and network issues to minimize downtime and maintain service continuity.

• Managed and supported customer and employee queries, logging issues and providing timely solutions to enhance user satisfaction.

• Analyzed call logs to identify trends, implementing proactive solutions to prevent recurring problems.

• Conducted training sessions for employees on new technologies and IT best practices, enhancing technical skills and overall productivity.

• Evaluated and integrated new technologies into existing systems to improve efficiency and capabilities.

Technologies Used:

• Operating Systems: Windows, Linux, MacOS

• Networking: Routers, Switches, Firewalls, VPNs

• Tools: Active Directory, Ticketing Systems (e.g., ServiceNow, JIRA), Remote Desktop Protocol (RDP)