Waseem Elsayed
Jeddah,JED
Summary
Enterprising, proficient, highly qualified IT ENGINEER/ IT MANAGER having 20+ years of experience in the field of IT, able to confidently lead projects and work with others at all levels of organization with dependable capacity to meet challenging deadlines through excellent time management skills and self-motivation. Also possess flexibility, adaptability and determination to cope with change and setbacks.
Overview
28
28
years of professional experience
Work History
Infrastructure and Cloud Management Team Leader
Raqmiyat | AtoS | Saudi Air Navigation Services
11.2022 - Current
- Lead Infrastructure & Cloud Strategy: Develop and implement cloud and on-premises infrastructure strategies aligned with business goals.
- Microsoft 365 & Global Administration: Oversee enterprise-wide administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, and Intune. Ensure governance, security, and compliance across all Microsoft applications.
- Team Leadership & Development: Manage, mentor, and develop a team of infrastructure and cloud engineers, fostering a culture of collaboration and technical excellence.
- Cloud & On-Premises Management: Oversee the deployment, maintenance, and optimization of cloud and data center environments, ensuring reliability, scalability, and efficiency.
- Virtualization Management: Lead the implementation and management of virtualization technologies, including VMware, Nutanix, and Hyper-V, optimizing resource utilization and improving workload performance.
- Security & Compliance: Ensure adherence to security best practices, industry regulations, and company policies for both on-premises and cloud environments, including Microsoft 365 security configurations, identity management, and Zero Trust principles.
- Privileged Access Management (PAM): Implement and manage PAM solutions to secure privileged accounts and access, ensuring that only authorized personnel have access to critical systems and data.
- Patch Management: Oversee patch management processes, ensuring timely updates and compliance across all systems, applications, and infrastructure to protect against vulnerabilities.
- Automation & Optimization: Drive automation initiatives using PowerShell, Microsoft Graph API, Terraform, and cloud-native tools to improve system performance, scalability, and cost efficiency.
- Incident & Problem Management: Lead troubleshooting, root cause analysis, and resolution of critical infrastructure, cloud, and Microsoft 365 issues, implementing proactive monitoring and alerting solutions.
- Collaboration with Stakeholders: Work with business leaders, developers, and security teams to align IT infrastructure and Microsoft cloud services with business needs, ensuring seamless integration with enterprise applications.
- Vendor & Budget Management: Manage vendor relationships, licensing, and budget planning for infrastructure, Microsoft 365, and cloud services, negotiating contracts and optimizing cost structures.
- Disaster Recovery & Business Continuity: Design and maintain disaster recovery, high-availability solutions, and backup strategies for both cloud and on-premises environments, ensuring minimal business disruption.
- Technology Evaluation & Innovation: Stay updated on emerging technologies and recommend improvements to Microsoft cloud services, infrastructure, and global administration processes, driving digital transformation initiatives.
- Identity & Access Management (IAM): Oversee Azure AD, role-based access control (RBAC), conditional access policies, and multi-factor authentication (MFA) to enhance security and streamline identity management.
- Endpoint & Device Management: Implement and manage Microsoft Endpoint Manager (Intune) policies, ensuring secure and compliant device management across hybrid work environments.
- Hybrid Cloud & Migration Strategies: Plan and execute hybrid cloud solutions, cloud migrations, and legacy system modernization projects, ensuring smooth transitions with minimal downtime.
IT Manager
CEC Global Services
09.2020 - 09.2022
- Lead IT Project Strategies: Develop and execute IT project strategies, ensuring completion within established timeframes.
- Set Department Objectives: Establish long-term and short-term objectives for the IT department that align with the company’s overall vision, and monitor the implementation process.
- Budget Supervision: Oversee the IT department's budget in coordination with the finance department to ensure effective resource allocation.
- Procedural Implementation: Ensure that all procedures for systems development, maintenance, and operation are adhered to effectively.
- Software Implementation Oversight: Supervise the implementation of both externally and internally developed software, ensuring they are thoroughly examined and documented according to established policies and procedures.
- Database Management: Oversee the construction of a comprehensive and integrated database that serves all systems and applications.
- Backup Plans Management: Establish and monitor data and information backup plans to safeguard critical information.
- Security and Protection: Ensure the implementation of protection and security systems to safeguard company information, control access, and maintain security and confidentiality.
- Information Security Compliance: Stay informed about global practices related to information security and integrity as per CITC guidelines, taking proactive measures to protect company data.
- IT Staff Management: Manage the IT staff by providing training, development opportunities, task assignments, and performance evaluations.
- Policy Development: Design, develop, implement, and coordinate IT systems, policies, and internal procedures to enhance operational efficiency.
- Reporting: Prepare periodic and non-periodic reports and performance data for the IT department and submit them to the line manager.
- Department Oversight: Oversee and direct the day-to-day activities of the IT department, ensuring reliable and secure operation of systems, services, and infrastructure.
- Team Leadership: Lead teams in the development and implementation of networks and servers, respond to user help desk requests, and monitor system stability and performance.
- Performance Monitoring: Monitor the performance of business-critical systems to prevent delays and outages, and quickly resolve any ongoing issues.
- Network and System Management: Manage network and system performance, conducting troubleshooting, security patching, and maintenance as needed.
- Project Requirements Analysis: Analyze architectural design, scoping, implementation, testing, and deployment needs to define project requirements effectively.
- Project Plan Adjustments: Adapt project plans to accommodate dynamic targets, staffing changes, and operational specifications.
- Custom IT Solutions Development: Develop tailored IT solutions to address specific business needs, driving operational improvements and cost savings.
- Interdepartmental Collaboration: Collaborate with other departments to address IT needs and ensure proper integration and security of systems.
MS System & Network Administrator
International Aramoon Co. Ltd
05.2015 - 08.2020
- Policy Development: Establish and enforce IT policies that align with business requirements while minimizing costs.
- Task Assignment and Team Management: Assign tasks to the IT team and perform routine follow-ups to ensure timely completion of objectives.
- Reporting: Report progress and issues to line managers regularly.
- Data Center Operations: Operate and maintain the on-premises data center to ensure optimal performance and reliability.
- Hardware and Software Installation: Install new hardware and software necessary for the successful execution of IT projects.
- Operating System Installation: Install and implement operating systems on bare metal and virtual machines, including Microsoft Hyper-V and VMware vSphere Hypervisor (ESXi) versions 5.5, 6.5, and 7.0.
- Server OS Services Implementation: Deploy server OS services such as Active Directory, DHCP, DNS, File and Storage Services, Hyper-V, Remote Access, Remote Desktop Services, and Web Server (IIS).
- Data Security Management: Implement data security measures by operating Unified Threat Management (UTM) systems (SonicWall, FortiGate) and managing security suite servers (Kaspersky Business Select, Symantec Endpoint).
- Web Application Deployment: Publish web applications developed by the in-house team, ensuring server security integrity by managing only necessary ports and services.
- Data Backup Implementation: Establish necessary data backup protocols using various methodologies and batch files to ensure data integrity and availability.
- Virtual Server Management: Install, configure, and manage virtual servers using ESXi and Hyper-V platforms.
- Security Management: Install, configure, and manage security solutions (FortiGate, SonicWall, Kaspersky Suite, Symantec Endpoint) to protect company assets.
- Microsoft Environment Management: Install, configure, and manage the Microsoft environment, including operating systems and services.
- Performance Improvement Strategies: Develop and implement strategies for performance improvement to promote continuous enhancement of IT services.
- Issue Resolution and Service Improvement: Identify issues, analyze information, and provide effective solutions to IT challenges, ensuring exceptional service delivery.
- Continuous Learning and Skill Application: Quickly learn new skills and apply them to daily tasks, enhancing efficiency and productivity.
IT Manager
Blue Sky Travel
01.2010 - 04.2015
- Keep immediate supervisor well-informed of activities and recommends corrective actions.
- Install and maintain organization's LAN & WAN hardware / software.
- Manage network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding / terminating users; assigning rights and permissions; resetting passwords; creating e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
- Ensure technology documents / certificates such as product registrations, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
- Perform routine DBs administration.
- As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers / participants.
- Provide technical supervision of technology interns; supervises other staff as directed; annually updates technology job descriptions; completes technology staff evaluations.
- Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
- Manage technology inventory.
- Develop annual technology goals and detailed timeframe for goal achievement.
- Create and maintains LAN/WAN maintenance logs.
- Ensure for availability, continuity and security of data and information pertaining to organization.
- Prepare, maintains and tests technology disaster recovery plan.
- Develop and manage technology budget and monitors and approves related expenditures.
- Reviews and approves cost pool expenditures.
- Diagnose and search to solve new and weird problems.
- Keep regular backups of our databases, and recoveries for main and important systems, and firmware data. And ensures to store these backup copies in safe place outside our company's building.
- Guide organizational technology strategy and roadmaps.
- Confer with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Install and manage audio/visual equipment.
- Analyze network security and current infrastructure to assess areas in need of improvement and develop solutions.
Technical Support Manager
Jet Technology
05.2005 - 12.2009
- Manage, coordinate, and supervise maintenance team.
- Manage maintenance inventory in company, receive, organize, and deliver maintenance inventory items.
- Contacting supplier and 3rd parties’ maintenance centers to follow up external maintenance.
- Receive Clients calls and solve their technical issues.
- Diagnose defected items existed in (Personal computer, Notebooks, and all Computer
- Peripherals) and issue report of malfunction for defected item.
- Repair defected items.
- Diagnose and search to solve new and complex problems.
- Providing outsource IT solutions to customers.
- Manage overstocking, restocking and inventory control procedures.
- Negotiate manufacturing service agreements and quality standards.
- Establish team priorities & maintain schedules and monitor performance.
- Perform customer needs assessments and coordinate resolutions with supply chain and quality teams.
- Prepare quotes for new products and services and compose budgets.
- Tracked KPIs and created continuous improvement plans.
Maintenance Manager
Easy Technology Solutions, ETS
02.2004 - 04.2005
- Scheduling and overseeing all maintenance-related work by managing team of maintenance technicians and supervisors.
- Ensuring that all maintenance operations are done in accordance company policies.
- Managing budgets.
- Forecasting, ordering, and price negotiation for spare parts inventory.
- Developing and implementing (proactive) maintenance strategies.
- Recruiting maintenance staff.
- Coordinating in completion of complex repairs.
- Hiring subcontractors for specialized maintenance work and signing off on maintenance contracts.
- Looking for new ways/tools/assets to improve productivity and cut costs.
- Drafting maintenance reports.
- Manage, coordinate, and supervise maintenance team.
- Manage maintenance inventory, receive, organize, and deliver maintenance inventory items.
- Receive customer calls and interact with their issues.
- Contribute in diagnosing defected items (motherboards, optical drives, VGA adapters, satellite cards, monitors, memory modules, CPUs, and hard disk drives) and issue reports of defection for each item.
- Planned scheduled maintenance outages as part of preventive maintenance program.
Turbo Linux - Product Manager
Phoenix Egypt
12.2002 - 01.2004
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Provide Turbo Linux system into Egyptian market, performing major changing in market criteria.
- Contact with clients and make regular follow up.
- Keep contacting with suppliers, updating prices and manage company's stock.
- Create & implement network infrastructure for client's sites when network is required.
- Implement network installations.
- Implement all hardware and software network installation contracts between the company and other firms.
- Troubleshoot all software outages and system crashes, may occur by regular usage of PCs.
- Assemble new computers, installing new adapters and peripherals, and install proper software drivers for new added ones.
- Coordinate project planning and execution with team members and team leads.
- Manage benchmarks, product demonstrations and testimonials for performance evaluation.
- Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets.
Maintenance Manager
United Computer Systems (UCS)
11.1998 - 11.2001
- Coordinate, manage, and supervise maintenance team.
- Conduct and implement most of company's maintenance contracts with our clients.
- Visit and create network infrastructure for sites which network is required.
- Implement all hardware and software network installation contracts between our company and other firms.
- Troubleshooting all software errors and system crashes, may occur by ordinary using of PCs.
- Examine and diagnose all defected hardware like, PC Cards, Monitors, Printers, Scanners, and,
- Storage devices to stand on case of defect.
- Assemble new computers, add new adapters or devices, and install software drivers for new added ones.
- Maintain some mechanical errors in storage devices and printers.
- Administrate maintenance inventory in company, receive, organize, and deliver inventory items.
- Supervise employee performance, preventive maintenance and safety.
- Plan scheduled maintenance outages as part of preventive maintenance program.
IT Manager
Al Khomassia Chemicals
07.1997 - 08.1998
- Responsible of on-going maintenance contract was maintained by outside firm, that continually supervised. This included tasks such as network extensions (Cabling, hubs, network cards, etc.), software and hardware upgrades, and routine maintenance.
- Company has over 30 employees PC literacy among bulk of them is very low level as result, I conducted various training programs to educate users on PC usage and applications. Other training is being made available through training providers that we have chosen. This also involves continuous management of all training providers to ensure that training is carried out to highest possible level of quality.
- Manage all IT administrative duties required to insure stable and reliable operating environment:
- User and group account administration.
- Printer administration.
- Security administration.
- Monitoring network events and resources.
- Backing up and restoring data.
- Troubleshooting of PC related issues.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
Education
Microsoft Exchange Server Administrator - Microsoft Exchange Server
Herotec Education Center
Cairo, Egypt02.2012
MCITP - Microsoft Information Technology Professional
Herotec Education Center
Cairo, Egypt01.2012
MCSE - Microsoft System Engineer
YAT Education Center
Cairo, Egypt11.2005
MCSA - Network and System Administration
Cairo University, Faculty of Engineering
Giza, Egypt11.2002
Bachelor of Commerce - Accounting
Mansoura University, Faculty of Commerce
Mansoura, Egypt05.1997
Skills
- Documentation and reporting
- Risk mitigation planning
- Requirements analysis
- Infrastructure development
- Budget administration
- Security planning
- Analytical and Critical Thinking
- Self-Motivated
- Interpersonal Communication
- Virtual Machine Operation
Languages
Arabic
Native language
English
Advanced
C1
French
Elementary
A2
Accomplishments
- Technical Lead in Disaster Recovery Project: Served as the client-side technical lead for Saudi Air Navigation Services in a disaster recovery project, ensuring effective planning and execution.
- Successful IT Project Participation: Contributed to multiple successful IT projects, including Veeam M365 backup, BeyondTrust Password Safe, and SolarWinds, enhancing system performance and security.
- Call Center Implementation: Successfully implemented a 200-seat call center with remote agent capabilities, significantly improving customer service and operational efficiency.
- CRM Integration: Assisted in integrating the National Housing Company (NHC) CRM with our call center system, enhancing data flow and communication.
Timeline
Infrastructure and Cloud Management Team Leader
Raqmiyat | AtoS | Saudi Air Navigation Services
11.2022 - Current
IT Manager
CEC Global Services
09.2020 - 09.2022
MS System & Network Administrator
International Aramoon Co. Ltd
05.2015 - 08.2020
IT Manager
Blue Sky Travel
01.2010 - 04.2015
Technical Support Manager
Jet Technology
05.2005 - 12.2009
Maintenance Manager
Easy Technology Solutions, ETS
02.2004 - 04.2005
Turbo Linux - Product Manager
Phoenix Egypt
12.2002 - 01.2004
Maintenance Manager
United Computer Systems (UCS)
11.1998 - 11.2001
IT Manager
Al Khomassia Chemicals
07.1997 - 08.1998
Microsoft Exchange Server Administrator - Microsoft Exchange Server
Herotec Education Center
MCITP - Microsoft Information Technology Professional
Herotec Education Center
MCSE - Microsoft System Engineer
YAT Education Center
MCSA - Network and System Administration
Cairo University, Faculty of Engineering
Bachelor of Commerce - Accounting
Mansoura University, Faculty of Commerce
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