Wasim Almadani
Pre Sales Engineer
Jeddah
Summary
Goal-oriented manager with distinguished experience in IT industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Service-oriented Sales Manager with more than 10 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge of Saudi Arabia market conditions and extensive network of title, inspection and banking professionals. Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Marketing Manager
Holoul E-Waste Recycling Company
Jeddah
01.2021 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Leveraged data insights from surveys, previous campaigns and market research to develop targeted marketing initiatives.
- Utilized knowledge of online strategies such as search engine marketing, product listings and affiliate marketing to maximize campaign results.
- Identified potential markets to capitalize on underserved areas.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Corporate Sales Specialist
Al Madar Informatics for Computer Network
Jeddah
02.2019 - 12.2021
- Developed customer relationships and increased overall sales by 80%.
- Presented professional image consistent with company's brand values.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Consulted with businesses to supply accurate product and service information.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
Senior Key Account Manager
Samawave Innovation
Jeddah
01.2017 - 10.2018
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Positioned global capabilities to expand market share.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Achieved or exceeded company-defined sales quotas.
- Supported sales and reporting for large and medium-sized accounts.
- Worked independently with minimal supervision.
- Prepared and deliver customer sales quotes.
- Contributed to event marketing, sales and brand promotion.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Developed, maintained and utilized diverse client base.
- Fully responsible for the client's IT business. For example Provide appropriate advisory services for the development of plans and internal and external design of the network, Cooperate with the IT Management in budgeting for some private clients. Communicate directly with distributors and partnerships to process quotations, negotiate between customers and distributors to reach satisfactory deals for all parties. Project management during implementation and periodic follow-up after completion
Digital Marketing Executive
Maalek Real Estate
Jeddah
06.2016 - 05.2017
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
- Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.
- Developed and executed multiple print and digital marketing efforts to enhance brand visibility.
- Oversaw marketing expenditures and coordinated department workflow to meet deadlines under budget.
- Supported new client acquisition with superior strategy and world-class presentations.
- Created email blast campaigns to target key customers.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
Sales Coordinator
Jeddah Netwokrs
Jeddah
10.2014 - 09.2015
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Reduced errors during sales and service processes by devising and deploying template responses.
Software Computer Specialist
PC Time Co
Jeddah
05.2013 - 05.2014
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Received and processed stock into inventory management system.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Branch Store Manager
Awkat- Jean Sophia ‐ Trading in the field of international watches
Damascus
03.2011 - 03.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control and store opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Customer Service Officer
MTN Telecommunications
Damascus
07.2010 - 01.2011
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Established and accurately prepared customers accounts to complete new purchases.
- Responded to customer calls and emails to answer questions about products and services.
- Offered basic technical support for clients on wide range of company products.
- Communicated with clients regarding account services, statements, and balances.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Education
Associate of Science - Communications Engineering
Arab Eruopean University
Damascus Syria 07.2008 - 05.2011
Associate of Science - Microsoft Certificate System Engineer
SBS Center
Damascus Syria 07.2010 - 10.2010
Associate of Science - Diploma, Photoshop & Course Electronic Marketing O
New Horizon
Damascus Syria 10.2011 - 12.2011
Associate of Applied Science - Higher Diploma National Diploma in Computing & BA
Syrian Virtual University
Damascus Syria 07.2014 - 07.2017
Associate of Science - Amazon Cloud Fundamentals Certification
Amazon Cloud
Jeddah Saudia Arabia 06.2020 - 07.2020
Associate of Science - Wisenet Professional Certification Program
Wisenet Institute
Jeddah,Saudi Arabia 11.2019 - 12.2019
Skills
Budgeting and Allocation
Public and Media Relations
Market Positioning
Strategic planning
Customer acquisition campaigns
Multi-channel marketing experience
Staff Management
Client communication
Budgeting
Corporate Communications
Goals and performance
Order management
Effective selling techniques
Staff Training
Sales team assistance
Operations
Management support
Sales expertise
Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Supported Meraki Cisco launch that resulted in a 73% increase in customer engagement.
- Successfully launched
- Collaborated with team of 12 in the development of Virgin Mega Store IP telephony.
- Supervised team of 12 staff members.
- Created a company-wide, comprehensive training program for all sales team members.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Senior Marketing Manager
Holoul E-Waste Recycling Company
01.2021 - Current
Associate of Science - Amazon Cloud Fundamentals Certification
Amazon Cloud
06.2020 - 07.2020
Associate of Science - Wisenet Professional Certification Program
Wisenet Institute
11.2019 - 12.2019
Corporate Sales Specialist
Al Madar Informatics for Computer Network
02.2019 - 12.2021
Senior Key Account Manager
Samawave Innovation
01.2017 - 10.2018
Digital Marketing Executive
Maalek Real Estate
06.2016 - 05.2017
Sales Coordinator
Jeddah Netwokrs
10.2014 - 09.2015
Associate of Applied Science - Higher Diploma National Diploma in Computing & BA
Syrian Virtual University
07.2014 - 07.2017
Software Computer Specialist
PC Time Co
05.2013 - 05.2014
Associate of Science - Diploma, Photoshop & Course Electronic Marketing O
New Horizon
10.2011 - 12.2011
Branch Store Manager
Awkat- Jean Sophia ‐ Trading in the field of international watches
03.2011 - 03.2012
Customer Service Officer
MTN Telecommunications
07.2010 - 01.2011
Associate of Science - Microsoft Certificate System Engineer
SBS Center
07.2010 - 10.2010
Associate of Science - Communications Engineering
Arab Eruopean University
07.2008 - 05.2011