Wasim Omran

Responsible for planning and executing all events, Including IP and corporate events.

Oversee all aspects of event management, from concept to completion, ensuring seamless and successful events.

Responsible for planning, organising and excuting vareiuos events and managing communication for the group while playing a crucial role in enhancing the Group's visibility and fostering PR to drive business growth the successful event.

• Prepared, monitored and maintained event budgets.
• Coordinated visual, sound and lighting teams in setting up events well ahead of start times.
• Established work plans and objectives for boosting agency bookings and revenue.
• Obtained best prices for external services through research, building relationships and negotiation.
• Engaged facilities and catering managers with customer projects to deliver smooth, high-quality events.
• Provided audio-visual equipment to suit exact conference and seminar requirements.
• Identified opportunities for customer account growth to increase value and loyalty.
• Prepared and managed project plans from end to end, meeting required milestones.
• Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.

• Planned and efficiently organised activities, details and timelines for large- and small-scale events.
• Prepared, monitored and maintained event budgets.
• Designed event set-up and displays to match client requests.
• Supervised external contractors to achieve successful events.
• Negotiated costs with suppliers to meet client event budgets.
• Hired temporary event staff based on budgets, event size and specialised skills required.
• Trained hospitality staff on current services and facilities, enabling helpful, knowledgeable customer care.

• Designed service policies to enhance customer experience.
• Gathered customer feedback and implemented improvements to enhance customer experience.
• Drove team performance and improvements in diverse, inclusive working culture.
• Supported cabin crew to deliver superior in-flight service through.
• Championed customer experience throughout product development process.
• Optimized customer experience by implementing exemplary service standards.
• Provided thorough cabin crew pre-flight briefings, maintaining regular contact throughout for safe, secure flight operations.
• Designed and implemented workplace safety programmes and training initiatives, cultivating culture of safety consciousness.

• Followed company and GACA-IATA regulations and rules to promote a safe environment for travelers and employees.
• Developed employees' skills in new tasks or stations.
• Provided one-on-one coaching to employees needing improvement in performance.
• Trained employees in customer service, safety, aviation medical and performance requirements.
• Assigned tasks and responsibilities to crew members based on individual ability and experience.
• Organised training schedules to teach weekly and monthly sessions.
• Organised team building activities for staff to meet objectives and build rapport.
• Researched latest professional training concepts to deliver innovative strategies.

• Conducted market research to understand customer base and enhance products.
• Monitored customer activity to recognise account growth possibilities.
• Interpreted customer needs to provide tailored advice on suitable products and services.
• Kept track of current and potential clients needs to recommend new applicable products and services.
• Updated customers on service issues and maintained satisfaction through continued communication.
• Promoted new and updated services to increase customer retention.
• Networked with media and PR professionals to build campaign reach.