Wasim Ishaque Arawkar
Ramp Team Leader
Al Madinah,Madinah principality
Summary
I seeking a competitive and challenging environment where I can serve your organization and establish a career for myself. Experienced in Aviation / Airlines Industries in Various Department more than ‘17 years’. Excellent Reputation For Resolving Problems & Improving Customer Satisfaction.
Overview
18
18
years of professional experience
6
6
Certification
Work History
Ramp Team Leader ( Baggage Representative )
Saudia Ground Services Company
02.2024 - Current
- Handling all types of aircraft Wide Bodies and Narrow bodies . Thanks to management for believing me as a dedicated staff to handle some Special care airlines such as - EMIRATES, QATAR AIRWAYS, TURKISH AIRLINES, FLYDUBAI , JAZEERA AIRWAYS and others all.
- Supervised loading teams to optimize service level agreement adherence, facilitating efficient aircraft arrival and departure processes while identifying handling constraints.
- Achieved operational targets through effective task management of loading teams and external contractors. Drove performance improvements by monitoring team activities and providing. meet project deadlines and objectives
- Training & Development: Providing on-the-job training for safe ramp operations, proper cargo securing, and adherence to Dangerous Goods Regulations (DGR).
- Documentation: Overseeing accurate Weight & Balance documentation and managing shift reports, especially during irregular operations (IROPs).
- Coordinate with Ramp and Load Control teams during Irregular Operations (IROPs) to manage late loads, last-minute changes (LMCs), special cargo, and expedited turnarounds.
Ground Handling Agent -II
Qatar Aviation Services (QAS) - Subsidiaries of Qatar Airways
05.2013 - 07.2020
- Used Coordination and Planning skills to Achieve results according to Schedule. Mentored and Guided Employees to faster proper Completion of assigned Duties. Implemented new working processes which delivered continued improvement. Coordinated with Ramp Agents to Verify Baggage was Quickly Using Transport and Communicate with TRC about all Baggage Details. Exceeded Goals through Effective Task Prioritization and Great work Ethic.
Quality & Safety Inspector
Saudia Ground Services Company
09.2010 - 09.2012
- Educating workers and Enforced Safety Guidelines. Monitored permitted space for workers Safety and Hazards. Recognized, Documented and adviced on removal of Hazards. Inspected Facilities for Adherence to Fire, Hazards and Safety Guidelines. Reported Repeated issues to Supervisors and other Departments, Collaborating to identify issue roots and Rectify Problems.
Customer Service Agent
Jet Airways
03.2008 - 08.2010
- Resolved customer inquiries through effective communication and problem-solving techniques..
- Trained new staff on customer service protocols and system usage.
- Collaborated with team members to enhance customer satisfaction ratings.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
CAT 8 & 10, Dangerous Goods Regulation License - undefined
Saudia Ground Services Company
Jeddah, Saudi Arabia (KSA)01.2024
Weight & Balance - undefined
Saudia Ground Services Company
Jeddah, Saudi Arabia (KSA)01.2024
High School Diploma -
K.J Somaiya College of Arts , Commerce & Science
Mumbai , India02.2004
Skills
Technical :Teamwork, Adaptability, Delegation, Creative Problem-Solving, Trustworthiness, Multitasking Abilities, Interpersonal Communication, Responsibility of Planning & Coordination, Computer Proficiency, Flexible & Adaptable, Analitical Decision Making, Proficiency in Amadeus Departure control system (Altea CM and Altea FM), Quick Learner, KNOWLEDGE OF BAGGAGE RECONCILIATION SYSTEM (BRS), Knowledge of AMADEUS, Knowledge of HAQIBA SYSTEM, Microsoft Office, Documentation, Knowledge of Opera PMS, Knowledge of Easy Absolute Software
- Teamwork and collaboration
- Problem-solving
- Team supervision
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Performance improvement
- Work planning
- Goal setting
- Overseeing daily activities
- Quality improvement
- Leading team meetings
- Safety
- Relationship building
- Safety processes and procedures
- Staff education and training
- Issue resolution
- Shift scheduling
- SOP adherence
- Verbal and written communication
Declaration
I hereby declare that all the information in this resume is true and correct to the best of my knowledge and belief. PLACE :MEDINAH -KSA DATE :03-12-2025
Certification
Certified with :-
Safety Management System from Qatar Airways in 2014
Dangerous goods Awareness (DGR ) Cat-06, Cat-08 and Cat-10 from Qatar Airways in 2014, 2016 and 2018
Aircraft Weight & Balance Principles from Saudi ground services company - SGS in 2024
Aircraft Loading & Offloading from SGS in 2024
Dangerous goods awareness (DGR) Cat-08 and Cat-10 from SGS in 2024
Emergency Response Awareness from SGS in 2024
Timeline
Ramp Team Leader ( Baggage Representative )
Saudia Ground Services Company
02.2024 - Current
Ground Handling Agent -II
Qatar Aviation Services (QAS) - Subsidiaries of Qatar Airways
05.2013 - 07.2020
Quality & Safety Inspector
Saudia Ground Services Company
09.2010 - 09.2012
Customer Service Agent
Jet Airways
03.2008 - 08.2010
CAT 8 & 10, Dangerous Goods Regulation License - undefined
Saudia Ground Services Company
Weight & Balance - undefined
Saudia Ground Services Company
High School Diploma -
K.J Somaiya College of Arts , Commerce & Science