Wed Al-Omari
Business Support System Manager
Riyadh,01
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
2
2
Languages
Work History
BSS/OSS Manager
Huawei-SNS
Riyadh
07.2022 - 03.2023
- Managing Day-to-Day Operations.
- Ensure that business receive highest quality of service.
- Manage BSS (Business Support System) by implementing marketing and sales requirements, CRM frontend/ CRM backend and billing.
- Analysis, design and implementation Business (Sales, Marketing and Regulations) requirements.
- Assure availability and support 24/7 as second level for business implemented on BSS.
- Accomplished multiple tasks within established timeframes
- Manage and guide resources of department by supporting, coaching, motivating and improving team skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
Technical Support Specialist
Sakan
Riyadh
02.2022 - 03.2022
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Admission and Registration Officer
AlGhad International Colleges
Riyadh
08.2019 - 08.2021
- Maintain & Handling Students Records.
- Supporting students registrations.
- Assisted other clerks with front desk duties, answering questions and accurately using Business System Solution.
Technical Support Specialist
Saudi German Hospital
01.2018 - 01.2019
- Resolved technical issues promptly by providing effective solutions, minimizing downtime for end users.
- Worked on the Hospital website to update the site documents for the JCI new requirements, Preparing of Online Duty schedules for the employee and uploading for monthly timesheets.
- Monitored system performance metrics regularly identifying potential areas of concern proactively addressing them before impacting users negatively.
Customer Care Representative
Al Tayyar Travel Group
Riyadh
01.2013 - 01.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handle Electronic Reservation for Hotels & Flight Ticket.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volume with exceptional professionalism and efficiency
Education
Bachelor of Information Technology -
Tenaga Nasional University
Malaysia, Kuala Lumpur 01.2008 - 2011.04
Diploma of Database & Programming -
King Saud University
Riyadh 01.2003 - 2005.04
Skills
Microsoft Officeundefined
Timeline
BSS/OSS Manager
Huawei-SNS
07.2022 - 03.2023
Technical Support Specialist
Sakan
02.2022 - 03.2022
Admission and Registration Officer
AlGhad International Colleges
08.2019 - 08.2021
Technical Support Specialist
Saudi German Hospital
01.2018 - 01.2019
Customer Care Representative
Al Tayyar Travel Group
01.2013 - 01.2015
Bachelor of Information Technology -
Tenaga Nasional University
01.2008 - 2011.04
Diploma of Database & Programming -
King Saud University
01.2003 - 2005.04
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