Wed Alanazi
Riyadh
Summary
Results-driven Telesales Officer recognized for high productivity levels and efficient task completion. Possess strong skills in customer relationship management, persuasive communication, and strategic sales planning. Excel in active listening, problem-solving, and adaptability, ensuring top-notch client interactions and successful sales outcomes. Committed to leveraging these abilities to drive growth and achieve targets in fast-paced sales environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Telesales Officer
MAJESTY HOSPITAL
RIYADH, Saudi Arabia
05.2024 - 09.2024
- Provided customers with product information, pricing details and order status updates.
- Initiated outbound calls to potential new customers for lead generation purposes.
- Utilized CRM software to track customer activity, interactions and orders.
Sales Manager
The modern drink
RIYADH, Saudi Arabia
01.2023 - 11.2023
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Created and presented monthly reports to management on sales performance.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
Customer Service Officer
The modern drink
RIYADH, Saudi Arabia
04.2022 - 11.2023
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with placing orders for products and services.
Education
High School Diploma -
Imam University
RIYADH06-2021
Skills
- CRM Software
- Performance Tracking
- Closing sales
- Persuasion techniques
- Sales Strategies
- Cold-calling
- Follow-up skills
- Customer Targeting
- Follow-up calls
- Customer Service
- Report Preparation
- Appointment Scheduling
- Customer service experience
Certification
- SALES
- Customer service
- Commuter aplication
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Telesales Officer
MAJESTY HOSPITAL
05.2024 - 09.2024
Sales Manager
The modern drink
01.2023 - 11.2023
Customer Service Officer
The modern drink
04.2022 - 11.2023
High School Diploma -
Imam University
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