Wedyan Hussain Al Khaleel
Eastern Province,Saudi Arabia
Summary
Customer service professional with a proactive approach to managing teams and improving service quality. Strong problem-solving abilities and excellent communication skills contribute to effective relationship building with clients. Committed to driving operational improvements and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work history
Customer Service Assistant Manager
Ajdan Real Estate Development Company
Khobar, Eastern Province
2026.03 - Current
- Improved operational efficiency by identifying areas of improvement.
- Oversaw daily operations, ensuring optimal performance.
- Streamlined processes for improved team efficiency.
CUSTOMER SERVICE SUPERVISOR
Ajdan Real Estate Development Company
2024.06 - 2026.02
- Strategising and monitoring daily activities of customer service operations.
- Training staff in areas of customer service and company policies.
- Maintaining documentation about customer service department activities utilizing CRM software.
- Develop business service flow according to best CX standards.
- Establish and maintain customer service metrics and reports, analyzing data to identify trends and areas for improvement.
- Monitored quality control standards to maintain excellent service provision.
- Exceeded performance targets by 30% through effective review of resources and workload.
CUSTOMER SERVICE SPECIALIST
Ajdan Real Estate Development Company
2021.04 - 2024.05
- Focal point of customer engagement and problem resolution with all owners, tenants, retailers, and public visitors in relation to all activities within the operational scope of responsibilities.
- Tracking customer experiences across online and offline channels and touchpoints.
- Drive/coordinate responsive customer-focused outcomes and positive relationships across all operations / departmental sections, including Sales, Marketing, IT, and Maintenance.
- Successfully launched an internal Contact Center unit from the ground up.
PROJECT CUSTOMER SERVICE COORDINATOR
Hoshan Company Limited at Area Information Technology Dept / Saudi Aramco
2014.10 - 2021.03
- Continued doing same roles for for HARDWARE SOLUTION BUILDRES COMPANY.
TEAM LEADER AND DISPATCHER
Hardware Solution Builders Company at Area Information Technology Dept / Saudi Aramco
2013.06 - 2014.09
Interact daily with BMC IT Services Management System (Remedy System) to:
- View, Analyze,Verify, and Update Trouble Tickets.
- Manage team members’ performance.
- Prepare daily TTs activity report and submit it to Aramco Supervisor.
- Attend any required meetings with Aramco Rep to discuss business-related issues and resolve problems/pursuing for continual improvement.
- Act as a focal point of contact between Aramco Area IT Rep and HASOUB.
- Communicate with customers via E-Mail and phone to resolve their issues and reach their satisfaction.
- Also, participate in delivering Safety Presentation to (30 – 40) Aramco and Contractor employees as scheduled.
Education
BACHELOR - Business Administration, E-Commerce
SAUDI ELECTRONIC UNIVERSITY
DIPLOMA - Business Computer User Certificate
TULSA COMMUNITY COLLEGE
Tulsa.OK.USASkills
- Management and Leadership
- Communication
- Customer Service/ lead Management
- Telesales techniques
- Digital marketing basics
- Fluent in Arabic & English, Reading, Writing & Speaking
Aramco Training
- SAFETY AND BEHAVIOR.
- HAZCOM.
- TRAIN THE TRAINER.
- EFFECTIVE LEADERSHIP.
- INSPECTORS.
- FALL PROTECTION.
- MS POWERPOINT ADVANCE 2013.
- SAP CRYSTAL REPORTS 2016 INTERMEDIATE.
- D-TRIP.
- MS WORD INTERMEDIATE 2013.
- MS OUTLOOK 2013.
- MS EXCEL INTERDMEDATE 2013.
- HEART SAVER FIRST AID CPR AED.
Certifications
- Certified Customer Experience Manager: American Institute of Business & Management.
- Customer Experience Excellence: London Training for Excellence.
- Certified Call Center Manager: American Institute of Business & Management.
- Leading for Results Program: Nominated by the Ministry of Labor and Social Development, successfully completed this program as part of 2030 Saudi vision for Women Leaders, offered by INSEAD Business school.
- PMP Training Course: Successfully completed 35 hours offered by Innovation Design Institute for Training.
- IELTS: 5.5 OVERALL SCORE.
Activities/volunteer
- Aramco's 2011-2012 -2013 cultural program.
- Maritime Safety occasions - the border guards.
- Association of Voluntary Work.
- Cancer occasions Giving hands team member.
References
Available if needed.
Timeline
Customer Service Assistant Manager
Ajdan Real Estate Development Company
2026.03 - Current
CUSTOMER SERVICE SUPERVISOR
Ajdan Real Estate Development Company
2024.06 - 2026.02
CUSTOMER SERVICE SPECIALIST
Ajdan Real Estate Development Company
2021.04 - 2024.05
PROJECT CUSTOMER SERVICE COORDINATOR
Hoshan Company Limited at Area Information Technology Dept / Saudi Aramco
2014.10 - 2021.03
TEAM LEADER AND DISPATCHER
Hardware Solution Builders Company at Area Information Technology Dept / Saudi Aramco
2013.06 - 2014.09
BACHELOR - Business Administration, E-Commerce
SAUDI ELECTRONIC UNIVERSITY
DIPLOMA - Business Computer User Certificate
TULSA COMMUNITY COLLEGE