Experienced HR and payroll professional with a proven track record in managing monthly payroll operations, financial entitlements, and social insurance (GOSI) procedures while ensuring accuracy, confidentiality, and compliance. Adept at overseeing medical and non-medical licensing processes with comprehensive knowledge of regulatory standards. Skilled in grievance handling, disciplinary processes, decision-making, and employee relations management. Proficient in HR analytics, resource planning, onboarding platforms, and the Microsoft Office suite. Strong focus on operational efficiency and relationship-building to enhance organisational success.