Welid Ahmed
IT Technician
Riyadh
Summary
Innovative technology professional with diverse experience. Skilled at enhancing systems and aligning technical solutions with business objectives. Proven track record of leading projects from inception to completion, driving organizational growth and achieving success.
Overview
7
7
years of professional experience
Work History
IT Manager
Safia Bottled Drinking Water Factory
Riyadh, Saudi Arabia
11.2022 - 11.2024
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Customized and repaired technology based on staff requests.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
Technical Support Expert
Arab Sea Information Systems
Riyadh, Saudi Arabia
11.2021 - 11.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and executed resolution for network and server issues.
- Provided faculty and staff with security software and network configuration support.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Skilled at working independently and collaboratively in a team environment.
Technical Support Specialist
Arab Sea Information Systems
Riyadh, Saudi Arabia
01.2018 - 11.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Walked individuals through basic troubleshooting tasks.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Education
High School Diploma - Secondary Education
Eritrean International School
03.2015
Diploma -
Eritrean International School
03.2015
Bachelor of Information Technology & Computing ITC -
Arab Open University
Languages
English
Arabic
Tigrigjna
Skills
Application support
Cybersecurity best practices
Operating system management
Virtualization
IT risk management
IT resource use
Information confidentiality
Risk mitigation planning
Technical onboarding design
Technical support scheduling
Local access network planning
Digital solutions
IT service management
Technical support oversight
Multitasking
Technical leadership
IT infrastructure proficiency
Change Management
Department management
Infrastructure development
Multitasking Abilities
Team building
Problem-solving abilities
Reliability
Hardware troubleshooting
Time management abilities
Adaptability
Data Analysis
Risk Management
Technical Support
Problem-solving aptitude
Network Security
Database Management
Systems Analysis
Cloud Computing
IT Security Management
Technology assessment
IT consulting
IT operations management
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursTeam Building / Company RetreatsCareer advancementWork-life balanceHealthcare benefitsTimeline
IT Manager
Safia Bottled Drinking Water Factory
11.2022 - 11.2024
Technical Support Expert
Arab Sea Information Systems
11.2021 - 11.2022
Technical Support Specialist
Arab Sea Information Systems
01.2018 - 11.2021
High School Diploma - Secondary Education
Eritrean International School
Diploma -
Eritrean International School
Bachelor of Information Technology & Computing ITC -
Arab Open University
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