Wendy-Lee Gill
42 Tim Hunt Way Peterhead
Summary
With over 26 years of experience in the Disability sector, I bring a high level of energy and professionalism to my work. Punctuality is a priority for me, I've been recognized as a valuable and hardworking employee, I have built an excellent reputation for problem-solving, enhancing customer satisfaction, and driving overall operational improvements. Throughout my career, I have consistently found ways to save costs while ensuring that clients enjoy a good quality of life. Confident in my qualifications and extensive experience, I am well-suited for the advertised position. As a dedicated and passionate job seeker with strong organizational skills, my goal is to secure a role within the project team where I can further develop my abilities and contribute to the team's success in achieving company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Support Officer
DHS
06.2023 - Current
- Performed data gathering and research to support sourcing and cross-functional projects.
- Used Lumary and team data base to prepare and edit correspondence, communications, contact with Guardian's and to provide documents regarding Service agreements or Community participation quotes.
- Enhanced project efficiency by streamlining communication channels and establishing clear objectives.
- Build relationships with support coordinator's and Guardian's, to assist gathering information and consent.
- Supported project managers in achieving milestones by closely monitoring progress and identifying potential bottlenecks.
- Maintained and reviewed daily and alerted team of any issues.
- Worked within the team on Roster of Care development, to support the team with Service agreements with the types of support a client is receiving and funds required, arranged meetings, gathered information and updated the team when required, I also attend these meetings and provide experience and knowledge regarding this area.
- Provided administrative support for multiple projects simultaneously, ensuring smooth operations across all initiatives.
- Ensured successful project delivery by maintaining accurate documentation and tracking key performance indicators.
Sales Assistant
Catalog
06.2023 - 04.2024
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
Accommodation Service Manager / Team Leader.
DHS
07.2019 - 02.2023
- Managed quality assurance program including on site evaluations, internal audits, and customers happiness to ensure we are meeting the required KPI’s
- Monitored service staff performance and provided feedback for improvement.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
- Developed team communications and information at the team meetings and house meetings, ensuring staff are well informed, ensuring we communicate well
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Performed reviews assessing each employee's performance and developed improvement plans
- Ensure we are up to date with NDIS and that we are prepared for the clients next meetings, that the Program coordinators are up to date, and the shift supervisors are well informed of the changes coming ahead and what work will be required by the team and ensuring the client is receiving the best service and advise that can be given
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Acting Area Manager
DHS
01.2020 - 09.2022
- Whilst working as a Team Leader / Accommodation Service Manager, I have had the opportunity to act up as an Area Manager when my manager at the time went on leave or acted in higher position.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Resolved conflicts promptly to promote positive environment for customers.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Ensured the wellbeing and dignity of clients by actively involving them to make decisions regarding their lives.
Site Manager
DHS
08.2016 - 06.2019
- Assisting the Accommodation Service Manager in the effective and efficient management of several community accommodation sites
- Providing direct supervision to staff, focusing on the active Support model and the person-centered Approach model
- Developing individual lifestyle programs, and providing independent living training as well as support to carers or direct care staff in developing skills of individuals
- Developed and created programs and monitored effectiveness against individual participant needs
- Developed and implemented a variety of innovative policies and strategies to promote client self-sufficiency
- Worked with senior case managers to coordinate team development activities and trainings
- Assisted clients with researching donated funds and applying for some additional funds to improve client’s everyday life
- Referred clients to appropriate team members, community agencies and organizations to try to find suitable activities to enhance the person's life
- Performed various administrative functions, including filing paperwork
Program Coordinator
Disability Services SA
07.2007 - 08.2016
- Reviewing and assessing each client's skills and competencies
- Provide skills training programs for social and personal development of clients
- To review current services designed to develop pre-vocational and recreation skills as part of a balanced life
- Encourage and support family, advocate, and significant others involvement in planning process, using a person-centered approach
- Monitor progress, encourage, and support each client in achieving his or her lifestyle goals
- Resolve complex client issues, address clients’ cultural needs
- Research and evaluate each person's interests, how it can happen and keep them motivated and interested to participate in their own lives
- Encourage community involvement
- Work closely with the client ensuring you are listening and following direction and involving the family
Education
High School Diploma -
Taperoo High School
Adelaide, SASkills
- Managerial experience
- Financial Management
- Excellent organisation skills
- Team building focused
- Challenge oriented
- High-energy attitude
- Documentation Management
- Time Management
- Problem-solving abilities
- Reliable
Certification
- 2018, Diploma in Management
- 2017, Understanding Borderline Personality Disorder
- 2016, Provide Cardiopulmonary Resuscitation
- 2016, Provide Basic Emergency Life Support
- 2016, Code of Ethics Awareness for the South Australian Public Sector
- 2014, Disability Work Skill Set - Behavior Support CHCSS00014
- 2011, Certificate IV in Community Services Work (Specialising in Disability, Services Coordination Tafe SA)
- 2010, Certificate in Front Line Management
- 2009, Lifting the Performance of Underperforming Staff
- 2008, Certificate III in Government
- 2008, Makaton Training (Key Word Signing & Gestures)
- 2007, Senior First Aid
- 2006, Manual Handling Training Program
- 2005, Completed Cert 3 and 4 Disability
Accomplishments
- Supervised and managed a team of approximately 135 staff.
- Completed a Diploma in Management in 2018.
- Documented and resolved staff issues leading to a better working environment.
- Felt I have made a difference in the people's lives we support as well as staff lives.
- Supported many staff to further develop and grow, and provide them with a path to excel in their roles.
Additional Information
I have enjoyed working in the Disability Field over the last 26 + years, experiencing happiness and some sadness with the people I’ve supported. I have attended additional training and gained qualifications through Tafe SA, DHS and learnt a huge amount during my journey. I have also had several great mentors who encouraged my growth and confidence along the way.
References
- Justine Matthews, Assistant Director of Disability Services ( Endeavour House , 11 Fourth Ave Mawson Lakes) Contact number : 0455 053 052
- Lauren Wilkinson, Director Projects And Business Support, Disability Services, Contact number : 0416 693 367
- Cameron Wadrop, Area Manager, Disability Accommodation Services , Contact number : 0467 798 029
- Geoff Scott, Project Manager, Disability Services, contact number : 0436 121 071
Timeline
Project Support Officer
DHS
06.2023 - Current
Sales Assistant
Catalog
06.2023 - 04.2024
Acting Area Manager
DHS
01.2020 - 09.2022
Accommodation Service Manager / Team Leader.
DHS
07.2019 - 02.2023
Site Manager
DHS
08.2016 - 06.2019
Program Coordinator
Disability Services SA
07.2007 - 08.2016
- 2018, Diploma in Management
- 2017, Understanding Borderline Personality Disorder
- 2016, Provide Cardiopulmonary Resuscitation
- 2016, Provide Basic Emergency Life Support
- 2016, Code of Ethics Awareness for the South Australian Public Sector
- 2014, Disability Work Skill Set - Behavior Support CHCSS00014
- 2011, Certificate IV in Community Services Work (Specialising in Disability, Services Coordination Tafe SA)
- 2010, Certificate in Front Line Management
- 2009, Lifting the Performance of Underperforming Staff
- 2008, Certificate III in Government
- 2008, Makaton Training (Key Word Signing & Gestures)
- 2007, Senior First Aid
- 2006, Manual Handling Training Program
- 2005, Completed Cert 3 and 4 Disability
High School Diploma -
Taperoo High School
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