Wesam Khalil Al-Khatib
Riyadh,Saudi Arabia
Summary
Dynamic and solution-focused professional with a strong foundation in leadership, communication, and analytical skills for business. Demonstrates mastery of Microsoft Office Suite and CRM systems, with a consultative approach to sales funnel management and key performance indicators analysis. Proactively anticipates customer needs while ensuring compliance with GDPR regulations, showcasing patience and understanding throughout the customer lifecycle. Committed to leveraging expertise in a challenging role that fosters growth and innovation.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Customer success manager
Vinsys Arabia
Riyadh, Riyadh Region
06.2025 - Current
- Develop strong, trusted relationships with a portfolio of assigned clients
- Onboard new customers and guide them through implementation
- Understand client needs and business goals to align solutions accordingly
- Monitor account health and product usage to anticipate issues or opportunities
- Manage renewals, upsells, and expansion opportunities in collaboration with sales
- Provide training, resources, and proactive support to maximize customer success
- Gather feedback and advocate for customer needs internally (product, support, etc.)
- Analyze key metrics (NPS, churn rate, engagement, etc.) and prepare status reports
- Handle escalations professionally and ensure timely resolution
- Contribute to customer success playbooks, templates, and knowledge base content
Key Account Manager
IRIS Technology
Riyadh, Saudi Arabia
01.2024 - 06.2025
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Tender proposal prepare and bidding operation expert.
Senior Account Manager
Zain Jordan
Amman
03.2018 - 01.2024
- New business by analyzing account potential; initiating, developing, and closing Develops sales; recommending new applications and sales strategies.
- Identifies potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities.
- Initiates sales process by building relationships; qualifying potential; scheduling appointments.
- Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.
- Develops new applications by preparing specifications; conferring with product engineering.
- Closes sales by overcoming objections; preparing contracts.
- Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
Sales Executive
Gulf Insurance Group
Amman
01.2017 - 01.2018
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market’s potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
- Keep abreast of best practices and promotional trends
Sales Coordinator
Jordan River Foundation
Amman
01.2016 - 01.2017
- SALES COORDINATE FOR SHOWROOMS AND BRANDING MANAGEMENT
Senior Sales Officer
Royal Jordanian Airlines
01.2015 - 01.2016
- Reservation / indoor sales / airport operations
Education
Bachelor degree - marketing
Petra University
01.2009 - 01.2013
Skills
- LEADER SHIP SKILLS
- HIGH COMMUNICATION SKILLS
- ANALISES SKILLS FOR BUSINESS
- DYNAMIC
- GOOD LISTNER
- Consultative approach
- Microsoft office suite mastery
- CRM systems mastery
- Understanding of gdpr regulations
- Demonstrated patience
- Proactive anticipation
- Sales funnel management
- Solution-Focused mindset
- Key performance indicators analysis
- Customer lifecycle understanding
Languages
English
Fluent
Timeline
Customer success manager
Vinsys Arabia
06.2025 - Current
Key Account Manager
IRIS Technology
01.2024 - 06.2025
Senior Account Manager
Zain Jordan
03.2018 - 01.2024
Sales Executive
Gulf Insurance Group
01.2017 - 01.2018
Sales Coordinator
Jordan River Foundation
01.2016 - 01.2017
Senior Sales Officer
Royal Jordanian Airlines
01.2015 - 01.2016
Bachelor degree - marketing
Petra University
01.2009 - 01.2013
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