Wesam Khayat

• Contributed to development of operational procedures to improve efficiency and accuracy.
• Collaborated with cross-functional teams to achieve project goals within specified timelines.
• Facilitated smoother communication between departments by setting up centralized information sharing platform.
• Fostered culture of continuous improvement by organizing monthly review meetings to discuss operational challenges and solutions.
• Improved project tracking with introduction of comprehensive task management platform.
• Enhanced team efficiency by implementing new digital filing system for more accessible document retrieval.
• Assisted with preparation of operational reports, providing insights for strategic planning sessions.

• Oversees planning and execution of passenger turnaround operations for cruise ship calls, ensuring compliance with ship requirements and company quality standards.
• Manages service delivery and ensures quality from service providers, including logistics, luggage handling, transportation, and Meet and greet.
• Produces pre and post-operations reports of the turnaround operations, maintaining statistical data for management.
• Serves as the primary point of contact for any incidents, handling situations in accordance with company policy.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Assists in budget planning and cost control for ground handling services.
• Designed cruise ship schedule and operations BI dashboard.

• Managing Near East stations (Pakistan, India, Bangladesh and Maldives) catering operations.
• Providing professional analysis, data modelling, marketing study and new recommendations to ensure continuous development and improvement for products/services.
• Assist in monitoring of menu planning, galley planning and onboard equipment's among all caterer to ensure that all services and equipment's for food/beverages services meets requirements.
• Assist in monitoring quality & quantity control (QQC) and suppliers' performance conformity with required specifications with supplier to control effective implementation of food/beverages prices and handling services, provided by them.
• Assist in performance management of all Hub and Route controllers in following highest possible Food quality standards for all SAUDIA lounges according specific requirements and including training sessions for crew and road shows.

• Established KPIs for SAUDIA Operation's division with a systematic way for collecting and reporting performance measures using PBI dashboards.
• Tracked and analyzed performance reports for Operation's divisions to determine needed improvements.
• Updating performance metrics to be aligned with SAUDIA strategy.
• Assisted various departments with change by communicating new improvement plans and expectations.
• Compiled training materials for new employees and tracked skill development.

• Provided food safety consultancy, support and control services over all activities associated to food safety for 288 service offices in three different Hajj establishment for seven Hajj seasons.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.

Achievements: Transformed evaluation process into mobile application (Paperless Operation) that reduced caterers and facilities evaluation time by at least 33%, and final evaluation report from 25 days to be instantly available in a dashboard after evaluation completion.

• Handled aircraft & components purchase, lease, support, modification and maintenance Contracts.
• Participated in the whole procurement cycle from sourcing/ outsourcing decision, RFP preparation, review and evaluation, Vendor evaluation and selection, contract review, negotiation, reward and renewal.
• Maintained good supplier/ vendor relationship.
• Skilled at working independently and collaboratively in a team environment.

Achievements:

• Created Technical Contracts database to control and monitor contracts cost, incentives, warranties, scope and duration.
• Eliminated losing original contract documents by 100%
• Minimized contract review and signature cycle time by at least 25%
  

• Planned and controlled aircraft routine maintenance and aircraft modification budget.
• Planned and controlled engines and APUs budget.
• Monitored leased aircraft maintenance reserve payments and claims.
• Handled Technical Services administrative budget.
• Created custom reports and visualizations to support decision-making processes.

Representing Technical Services Division in:

• Multiple projects: Technical Services Organization Re-structure, Flight Route Profitability.
• International events: Aircraft Lease Advisory group, Maintenance Cost Conference, Boeing Technical Operation Performance and Cost Solution.

• Training program on basic skills of sales in FMCG industry with field assignments across all selling channels.
• Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
• Participated in sales meetings and presentations to gain knowledge and insight.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.