WESAM EHAB SHURRAB
Speciality Coffee Consultant & Ops Manager
Jeddah
Summary
Exceptional Operations Manager focused on successful team building and operational improvements. Reliable team player committed to building high-performing teams.
Overview
3
3
years of professional experience
6
6
Years of university education
Work History
Operations Manager
Caffeine Lab Coffee Roasters
Jeddah
08.2020 - Current
- Build an Operation structure for the following points:
- Requests from Warehouse & Central Kitchen.
- DT Branch's Leaders.
- Build an operation communication channels which links DT leaders with Maintenance team, Beverages production line, DT drivers & Ops team. To insure fast & Effective results.
- Manage 8 branches WhatsApp Groups (60 staff).
- Manage Google Map Accounts, reply to customers comments for the branches.
- Manage Hunger Station Dashboard for the Branches.
- Help Purchasing department to provide missing raw Material, disposable items
- Take the direct lead for over than 50 employees.
- Take the responsibility of Field visits to all our branches.
- Provide the needed help & Assist to my branch's leaders across all their Challenges
- Develop & Improve the Barista Training program
- Directly Manage the line of my assigned drivers.
- Use Trello App to manage many important expiration dates by building Reminder boards.
- Strictly follow up the audits & action plans giving by our Quality Manager to insure the stability of our branches.
Consultant - Operation Manager
11 wish Cafe
Jeddah
10.2019 - 12.2019
- (Operations)
- Preparing a list of all the things that must be available in order for the shop to operate in the required manner
- Help on inserting items to Fodics System Perfectly
- Make an easy Bill Line inside the bar
- Help on Make recipes and promotions and offers
- Help on Decreasing food and utensil waste
- Helping to raise the level of customer service as much as possible.
Technical Assistant
Innovation Network
Jeddah
05.2018 - 07.2018
- Three months were my service period with Technical Innovation Network
- During that period, I've learned:
- Types of surveillance cameras / Fingerprint scanning Systems with a Simple experience on installation
- Types of cables, components of the RJ45 cable and how to construct it
- Network infrastructure
- Manage electronic stores and enter items
- Security Camera Managing and Troubleshooting.
Ekleel Specialty Cafe, Barista
Jeddah
10.2018 - 08.2019
- 1 year was my service period at Ekleel cafe
- Within that period, I did:
- Managed morning rush of over 300 customers daily with efficient, level-headed customer service
- Greeted guests with a pleasant smile and superior customer service
- Prepared and served Coffee drinks under (SCA) standers
- Answered guest questions with the most accurate and updated information available and help with decision-making.
Education
Bachelor of Science - Information Technology and Computing
Arab Open University
Jeddah , Saudi Arabia 01.2014 - 01.2020
Skills
Team LeadingTask management
Troubleshooting
Customer greetingWork flow planning
Supply chain distribution
Purchasing
Performance Evaluations
Natural leader
Employee relations and conflict resolution
Operations management
Staff Management
Project planning and development
Strategic planning
Speciality Coffee Knowlogist
Timeline
Operations Manager
Caffeine Lab Coffee Roasters
08.2020 - Current
Consultant - Operation Manager
11 wish Cafe
10.2019 - 12.2019
Ekleel Specialty Cafe, Barista
10.2018 - 08.2019
Technical Assistant
Innovation Network
05.2018 - 07.2018
Bachelor of Science - Information Technology and Computing
Arab Open University
01.2014 - 01.2020