WESAM EHAB SHURRAB
Speciality Coffee Consultant & Ops Manager
Jeddah
Summary
Exceptional Operations Manager focused on successful team building and operational improvements. Reliable team player committed to building high-performing teams.
Overview
3
3
years of professional experience
6
6
Years of university education
Work History
Operations Manager
Caffeine Lab Coffee Roasters
Jeddah
08.2020 - Current
- Build an Operation structure for the following points:
- Requests from Warehouse & Central Kitchen.
- DT Branch's Leaders.
- Build an operation communication channels which links DT leaders with Maintenance team, Beverages production line, DT drivers & Ops team. To insure fast & Effective results.
- Manage 8 branches WhatsApp Groups (60 staff).
- Manage Google Map Accounts, reply to customers comments for the branches.
- Manage Hunger Station Dashboard for the Branches.
- Help Purchasing department to provide missing raw Material, disposable items
- Take the direct lead for over than 50 employees.
- Take the responsibility of Field visits to all our branches.
- Provide the needed help & Assist to my branch's leaders across all their Challenges
- Develop & Improve the Barista Training program
- Directly Manage the line of my assigned drivers.
- Use Trello App to manage many important expiration dates by building Reminder boards.
- Strictly follow up the audits & action plans giving by our Quality Manager to insure the stability of our branches.
Consultant - Operation Manager
11 wish Cafe
Jeddah
10.2019 - 12.2019
- (Operations)
- Preparing a list of all the things that must be available in order for the shop to operate in the required manner
- Help on inserting items to Fodics System Perfectly
- Make an easy Bill Line inside the bar
- Help on Make recipes and promotions and offers
- Help on Decreasing food and utensil waste
- Helping to raise the level of customer service as much as possible.
Technical Assistant
Innovation Network
Jeddah
05.2018 - 07.2018
- Three months were my service period with Technical Innovation Network
- During that period, I've learned:
- Types of surveillance cameras / Fingerprint scanning Systems with a Simple experience on installation
- Types of cables, components of the RJ45 cable and how to construct it
- Network infrastructure
- Manage electronic stores and enter items
- Security Camera Managing and Troubleshooting.
Ekleel Specialty Cafe, Barista
Jeddah
10.2018 - 08.2019
- 1 year was my service period at Ekleel cafe
- Within that period, I did:
- Managed morning rush of over 300 customers daily with efficient, level-headed customer service
- Greeted guests with a pleasant smile and superior customer service
- Prepared and served Coffee drinks under (SCA) standers
- Answered guest questions with the most accurate and updated information available and help with decision-making.
Education
Bachelor of Science - Information Technology and Computing
Arab Open University
Jeddah , Saudi Arabia 01.2014 - 01.2020
Skills
Team Leadingundefined
Timeline
Operations Manager
Caffeine Lab Coffee Roasters
08.2020 - Current
Consultant - Operation Manager
11 wish Cafe
10.2019 - 12.2019
Ekleel Specialty Cafe, Barista
10.2018 - 08.2019
Technical Assistant
Innovation Network
05.2018 - 07.2018
Bachelor of Science - Information Technology and Computing
Arab Open University
01.2014 - 01.2020
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