WESSAM OMAR DAGHSTANI
Director of Mission Affairs Offices Relations
Makkah
Summary
I have 17 years of experience in the banking sector, during which I held several positions and gained extensive expertise in customer service, sales, marketing, and management skills. In addition to my banking experience, I have worked in various fields including commercial business and logistics, culminating in the Hajj services sector. Joining your esteemed company represents a valuable opportunity to apply the knowledge and skills I have acquired throughout my career while further enhancing my practical experience. I am committed to continuous professional development and strive to advance my skills and capabilities to achieve higher levels in my career. Being part of your team will allow me to contribute effectively and achieve both my personal and professional goals
Overview
24
24
years of professional experience
35
35
Certifications
2
2
Languages
Work History
Director of Mission Affairs Offices Relations
Ithraa Al-Joud Hajj Services Providing Company
04.2024 - Current
- Managed and strengthened relationships with Mission Affairs Offices and organizing companies.
- Developed strategic plans and operational work plans to optimize service delivery.
- Maintained direct and continuous communication.
- Provided administrative and technical support.
- Monitored performance and conducted evaluations to enhance efficiency.
- Implemented business development initiatives to expand services.
- Measured and analyzed customer satisfaction to ensure high-quality service
Director of Logistics Services Department
ALJAFALI GROUP
10.2023 - 03.2024
- Managed end-to-end logistics operations across all company branches in Saudi Arabia.
- Streamlined logistics policies and optimized operational procedures.
- Identified operational weaknesses and implemented effective solutions.
- Enhanced overall logistics efficiency and service quality
Deputy Managing Director, Rose Group
Rose Group
12.2017 - 06.2023
- Conducted thorough market research to identify opportunities for expansion into new markets or industries.
- Implemented cost-saving measures, resulting in significant reductions in overhead expenses.
- Established strong working relationships with colleagues at all levels of the organization, fostering an inclusive corporate culture.
- Spearheaded process improvements that led to increased productivity across various departments.
- Established the company and successfully built its operational foundation.
- Developed and implemented governance frameworks and financial management systems to ensure transparency and efficiency.
- Led the company’s operational planning, aligning strategic objectives with execution plans.
- Founded and structured the Rose Commodity Trading Fund, enhancing the company’s investment and growth opportunities
Branch Manager
Bank Saudi Fransi
06.2016 - 09.2017
- - Managing the Branch elite Customers portfolio
- - Achieving the Branch Liabilities targets
- - Increase the branch’s customers data base and liabilities
CEBC Manager (Area Management)
Saudi British Bank
04.2011 - 06.2016
- - Managing of banking services to the corporate sector staff.
- - Administration loan agreements with companies.
- - Attract new customers.
- - Optimizing sales opportunities from the existing SABB customer base of corporate clients & Government ministries.
- - Building effective relationship with existing clients to cross-sell more retail banking product thereby maximizing customer’s wallet share.
- - Resolving management queries and staff and customer complaint.
- - Ensuring team compliance with SABB and Group policies and money laundering deterrence.
- - Monitoring & managing the sales activity end-to-end ensure smooth implementation of Business plans to meet the desired sales target.
- - Quality Control.
Branch Manager
Saudi British Bank
05.2007 - 04.2011
- Purpose of the Job:
- - Plan direct and controls the services, operations and administration of the Branch so as the maximize efficiency and productivity and to provide consistently high sta dards of internal and external customer service in line with strategic and operating objectives.
- Quantitative dimensions of the job :
- - Business Development / Deposit and profitability growth.
- - Maintenance and development of customer relationship
- - Providing direction and quality service and referrals.
- - Lending, regulation of exception and account documentation.
- Principal accountabilities :
- - Ensure the efficient Branch operation and a high standard of customer Service
- - Safeguards the Bank from potential loss.
- - Maintains a high level of staff morale.
- - Increase the Bank’s profit.
- - Control and coordinates staff in the Branch.
- - Maintains and enhance the Branch operations effectiveness.
- - Ensure optimum utilization of Bank’s resources.
- Major Challenge :
- - The major challenge is to operate and control the Branch activities in an efficient manner and to provide / maintain a high level of customer service and to improve and increase the existing deposit base despite growing competition from other Banks in the area.
Assistant Manager
Samba Financial Group
05.2006 - 04.2007
- - Responsible of manage (Sitteer Br) on Br mgr’s vacation and when he absent
- - Super visor for all marketing area and sells team.
- - Ensure to delivery all products, services and inquiries of samba clients and customers.
- - Achieving goals and targets of 2006
- - Achieving my sales target up to 25% in 1st Qtr of 2007.
Assistant Branch Manager
Samba Financial Group
07.2004 - 05.2006
- - Responsible to Manage (Makkah City Main Branch) during Br. Mgr. vacations and when he absent.
- - Super visor for all marketing area and sells team.
- - Ensure to delivery all products, services and inquiries with 100% high quality.
- - Achieved my goals and targets up to 140%.
- - Training all new staff joining to us and give him full knowledge and information to build strong team and workforce that we need for good quality and satisfaction.
- - I was the only brokerage of stoke market for Makkah, Taif and Baha branches.
- - Increase No. Of ATM machine in Makkah Region to facilitate/entertain day to day customers needs/inquiries.
- - Controlled and resolving customer complains and inquires.
- - Handling IPO traffics in Br. And IPO center.
- - Covering VIP customer center (Gold & Diamond) for 3 months.
- - Work with our team to re-locate our main Br. in model standard branch in 2007.
Marketing officer
Samba Financial Group
12.2002 - 06.2004
- - Responsible to achieving Br. Sells target with sells team
- - Ensure to marketing all samba product – C/A, investment (samba funds & SMLI), stocks, credit cards, personal finance, L/G, L/C, etc....
- - Increase our exist customer to upgrade their accounts to VIP services ( Gold & Diamond )
- - Supervisor all customer service staff and ensure they delivered 100% quality our product and services.
- - Handling customer inquires.
- - Organizing invitation and parties for our Br. Customer.
- - Processing stock market orders for Makkah branches.
- - Achieved my targets up to 120%.
Gold officer Makkah sitteen Branch
Samba Financial Group
05.2002 - 12.2002
- - Samba VIP Clients Relationship Officer.
- - Increase customer volume for (Gold & diamond ) services
- - Handling customer inquires.
- - Daily follow up with our VIP client.
- - Processing daily work and maintenance.
- - Customer service super visor
Administrative trainee
Al-Andalus Main Branch
02.2002 - 05.2002
- - Customer Service training.
- - Comprehensive Teller
Consultant
Al-fayha – Doc. Unit
06.2001 - 02.2002
- - Working on conversion project.
- - Reviewing all customer files and checking the documents
- - Update customer information in the system and correcting data
- - Achieving project target 100% during 8 months only.
Education
Umm Al – Qura University
Makkah, Saudi Arabia 04.2001 -
Skills
Managerial Skills
Certification
Product knowledge Amanah - July 2010
PERSONAL
- Nationality : Saudi
- Resident of : Makkah, Saudi Arabia
- Birthdate : 1977
- Marital Status : Married
- Number of Dependents : 04
Timeline
Director of Mission Affairs Offices Relations
Ithraa Al-Joud Hajj Services Providing Company
04.2024 - Current
Director of Logistics Services Department
ALJAFALI GROUP
10.2023 - 03.2024
Deputy Managing Director, Rose Group
Rose Group
12.2017 - 06.2023
Branch Manager
Bank Saudi Fransi
06.2016 - 09.2017
CEBC Manager (Area Management)
Saudi British Bank
04.2011 - 06.2016
Branch Manager
Saudi British Bank
05.2007 - 04.2011
Assistant Manager
Samba Financial Group
05.2006 - 04.2007
Assistant Branch Manager
Samba Financial Group
07.2004 - 05.2006
Marketing officer
Samba Financial Group
12.2002 - 06.2004
Gold officer Makkah sitteen Branch
Samba Financial Group
05.2002 - 12.2002
Administrative trainee
Al-Andalus Main Branch
02.2002 - 05.2002
Consultant
Al-fayha – Doc. Unit
06.2001 - 02.2002
Umm Al – Qura University
04.2001 -