WIEM HTIRA
Doha,QATAR
Summary
I have strong background in the tourism and travel industry, bringing over 8 years of experience in administrative support, oce coordination, and client service. Skilled in managing schedules, organizing meetings, drafting correspondence, and handling travel arrangements. Procient in Amadeus booking system, MS Oce tools, and customer communication. Known for professionalism, attention to detail, and ability to support executives while ensuring smooth daily operations.
Overview
16
16
years of professional experience
Work History
Travel Agent
Arab Travel & Tourism
Doha
10.2023 - Current
- Managed and organized customer appointments and travel reservations with high attention to detail.
- Proficient in Amadeus GDS and LCC booking systems for flight ticketing and itinerary planning.
- Prepared and analyzed periodic sales and performance reports (daily/monthly), including key client trends and top destinations.
- Coordinated with finance for commission calculations, invoicing, and reconciliation of supplier accounts.
- Supported management with administrative and secretarial duties through data reports, correspondence, and scheduling.
- Arranged comprehensive travel services-flights, hotel bookings, and visa processing-for clients and management.
- Ensured excellent customer experience by maintaining communication and timely follow-ups with VIP clients.
Travel Agent
Bayrakci Travel & Tourism
Istanbul
10.2020 - 03.2023
- Reservation management, send booking confirmation email to the hotel and the customer, and track changes (add nights, upgrade room, cancel).
- Organized office records and client documentation.
- Preparing reports and hotel invoices and matching them with actual reservations to facilitate the work of the accounting department.
- Coordinated with airlines and hotels for client bookings.
- Drafted letters, reports, and handled confidential documents.
- Supported executives in administrative and travel-related tasks.
Travel Customer Service Agent
Osama for Tourism Services
Tunisia
06.2015 - 10.2020
- Coordinated bookings for hotels and flights while managing appointment scheduling for visa processes.
- Advised customers on available discounts and required documentation.
- Executed bank transactions and effectively addressed customer complaints.
- Utilised Amadeus (Level One) for bookings.
Software Developer
Tunis Data Service
Tunisia
08.2010 - 04.2015
- Developed office applications to streamline administrative operations.
- Created digital forms and systems to improve record management and efficiency.
Education
Training - Tourism and Hotel Management
Fatih Sultan Mehmet Vakif University
Istanbul, Turkey12-2022
Bachelor's Degree - Applied Computer Product and Services - Multimedia
Higher Institute of Business
Gafsa12-2009
A-Level Degree -
Youth High School
Gafsa12-2006
Skills
- Appointment Scheduling
- Calendar Management
- Reception Operations
- Front Desk Operations
- Microsoft Office Suite
- Customer Service
- Communication
- Administrative Coordination
- Record Management
- Data Management
- Multi-tasking
- Time Management
- Professional Telephone Handling
- Professional Email Handling
- Amadeus System Knowledge
Languages
Arabic
English
French
Timeline
Travel Agent
Arab Travel & Tourism
10.2023 - Current
Travel Agent
Bayrakci Travel & Tourism
10.2020 - 03.2023
Travel Customer Service Agent
Osama for Tourism Services
06.2015 - 10.2020
Software Developer
Tunis Data Service
08.2010 - 04.2015
Training - Tourism and Hotel Management
Fatih Sultan Mehmet Vakif University
Bachelor's Degree - Applied Computer Product and Services - Multimedia
Higher Institute of Business
A-Level Degree -
Youth High School