Summary
Overview
Work History
Skills
Timeline
Generic

William Johns-Thompson

Hackham

Summary

Experienced and results-driven Rostering Coordinator, recognized for excellence in strategic workforce planning and operational efficiency within scheduling environments. Adept at balancing compliance requirements, skills mix, and cost factors to optimize staffing levels while minimizing overtime and agency reliance. Leverages strong data analysis and proactive problem-solving skills to implement effective, cost-saving solutions that support seamless service delivery. Renowned as a collaborative team player and trusted subject matter expert, with a commitment to open communication and ongoing team development.

Overview

3
3
years of professional experience

Work History

Workforce Deployment Planner

Benson Radiology
05.2025 - Current
  • Managed and coordinated urgent, unplanned roster adjustments to ensure uninterrupted day-to-day operations, swiftly addressing gaps caused by sickness, emergency leave, and other unforeseen events.
  • Responded rapidly to cover critical roles, minimizing disruption and supporting operational continuity during high-pressure and time-sensitive scenarios.
  • Partnered with internal teams to streamline and improve rostering processes, enhancing communication, workflow efficiency, and team support during unexpected staff shortages

Residential Rostering Coordinator

Rembrandt Living
06.2024 - 05.2025
  • Coordinated daily team rostering and proactively managed shift coverage, ensuring seamless operations and consistent, high-quality service delivery.
  • Implemented process improvements in scheduling and absence management, boosting overall efficiency and significantly reducing errors.
  • Helped create a welcoming environment by encouraging open conversations, listening to team members’ ideas and concerns, and offering guidance and encouragement whenever needed.

Senior Rostering Coordinator

Helping Hand Aged Care
03.2022 - 06.2024
  • Partnered closely with the Rostering Team Leader to ensure optimal staffing coverage across multiple centralised residential care facilities, with careful consideration for appropriate skills mix, Aged Care compliance mandates, and cost management goals.
  • Recognized as the knowledge expert for the centralised rostering team of 10, acting as the primary point of contact for specialist rostering guidance and support.
  • Served as the dedicated Staffing Coordinator for Golden Grove and Port Pirie facilities, providing tailored support and solutions to meet each site’s unique operational needs.
  • Generated and delivered executive-level staffing and operational reports to the Rostering Team Leader, supporting data-driven decision-making.
  • Designed and launched a staffing pool system to address the challenges of unplanned leave, successfully reducing agency costs and strengthening overall team morale.

Skills

  • Leadership
  • Team motivation
  • Complaint resolution
  • Teamwork and collaboration
  • Problem-solving
  • Workflow management
  • Attention to detail
  • Shift scheduling
  • Analytical thinking
  • Verbal and written communication
  • Relationship building
  • Process improvement

Timeline

Workforce Deployment Planner

Benson Radiology
05.2025 - Current

Residential Rostering Coordinator

Rembrandt Living
06.2024 - 05.2025

Senior Rostering Coordinator

Helping Hand Aged Care
03.2022 - 06.2024

Similar Profiles

CREATE PROFILE
William Johns-Thompson