William Antonio Ramirez Chinchilla
Bachelor's Degree In English Language, Option In English Teaching
San Sebastian Salitrillo
Summary
Dynamic Learning Services Specialist with proven expertise in training program implementation and adaptive learning to different audience, different culture, different ages. Committed to fostering a culture of continuous learning and professional development.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Learning Services Specialist
TELUS Digital
La Libertad
10.2022 - Current
- Developed and implemented training programs to enhance employee skills and knowledge retention.
- Collaborated with stakeholders to identify learning needs and create tailored educational resources.
- Utilized Learning Management Systems (LMS) to track progress and assess effectiveness of training initiatives.
- Organized workshops and seminars to foster professional development and continuous learning culture.
Customer Service Representative
TELUS Digital
La Libertad, El Salvador
01.2020 - 09.2022
- Delivered exceptional customer support via multiple channels, ensuring timely issue resolution and high satisfaction levels.
- Collaborated with cross-functional teams to streamline operations and enhance overall customer experience initiatives.
English Teacher
INTEP
Santa Ana, El Salvador
02.2018 - 12.2019
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Facilitated interactive classroom discussions to promote critical thinking and communication skills.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
Education
Bachelor's Degree in English Language - Teaching English As A Second Language
Universidad De El Salvador
Santa Ana 05.2001 -
Profesional De Computacion Y Sistemas - Information Technology
Colegio Manchester
Santa Ana 05.2001 -
Skills
Team-based training
Personalized training
Training evaluation
Training delivery
Assessment design
Adult learning theory
Effective communication
Employee coaching
Training program implementation
Timeline
Learning Services Specialist
TELUS Digital
10.2022 - Current
Customer Service Representative
TELUS Digital
01.2020 - 09.2022
English Teacher
INTEP
02.2018 - 12.2019
Bachelor's Degree in English Language - Teaching English As A Second Language
Universidad De El Salvador
05.2001 -
Profesional De Computacion Y Sistemas - Information Technology
Colegio Manchester
05.2001 -