Wisam Al-Salamain
Riyadh,KSA
Summary
Detail-oriented professional with expertise in Agile methodologies and extensive experience in cloud-based platforms. Proficient in API integration, HL7/FHIR standards, and web technologies including HTML, CSS, and JavaScript. Skilled in database management using MySQL and SQL, with a strong command of tools such as Postman and AppDynamics. Demonstrates adeptness in Linux administration and version control through GitHub. Committed to leveraging technical skills to drive innovation and efficiency within dynamic environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Software Support Engineer
IQVIA Middle East & Africa
Riyadh, KSA
03.2020 - 11.2025
- Providing integration support for healthcare providers and insurance companies to integrate with the national platform for the health insurance exchange system (NPHIES) using HL7 FHIR V4 standard
- Providing 2nd line technical support for issues surrounding company products
- Managing support cases and taking ownership to enable fast resolution that exceeds our customers' expectations and SLAs
- Participating actively in building the team knowledge base and ensure knowledge sharing across the team and enable best practice
- Following up with Development team to have permanent issues fixes and getting involved also on code level
- Planning, building and managing automation tools and scripts
- Involved in the Application requirements collecting
- Testing the applications after deployments on production and lower environments using SOUPUI and Postman
- Involved with deep technical details in the Saudi market onboarding on NPHIES platform, either by integration or by application level
Software Developer
Appia Tech Inc
Ramallah
12.2019 - 03.2020
- Taking responsibility for a CMS system for Boeing Co. in the Netherlands (remotely), staying up-to-date with the tickets coming from the clients and resolving them in an agile way
- Learned C# to work with the existing system to handle and resolve issues and add functionalities and new features to the software to meet the client needs
- This led to a higher performance software, bug-free software with a better business logic application
Backend Developer
Dimensions Consulting
Ramallah, Palestine
08.2019 - 12.2019
- Created 10+ APIs using Java to facilitate the storage and retrieval of medical records
- Lowered the overhead of medical secretaries by 5 percent at least (2 hours per workday)
- Collaborated closely with front-end developers, enhancing overall project cohesion.
- Updated legacy systems to modern standards, improving functionality and usability.
Software Support Engineer Intern
Al-Rajhi Bank
Riyadh, KSA
01.2019 - 03.2019
- Taking full responsibilities and supporting the loan system for a Al Rajhi Bank in KSA.
- Overseeing various databases, including Oracle DB and MySQL, to address and resolve system incidents effectively.
- Resolving over 100 tickets/day coming from all bank branches (over 500 branches)
- Achieving availability, consistency and integrity for the software
- Took ownership of critical incidents ensuring speedy recovery and minimal impact on business operations.
- Collaborated with developers to implement new software features for business growth.
Education
BSc. - Information Technology
Palestine Polytechnic University
Hebron, Palestine 09.2013 - 05.2018
Skills
- Agile
- APIs
- Cloud-Based platforms usage
- Github
- HL7/FHIR
- Html, CSS, JS
- Mysql
- Postman
- SQL
- AppDynamics
- Linux Administration
LANGUAGES
Arabic
Native
English
Fluent
Accomplishments
- Outstanding Ticket Resolution: Resolved over 90% of software support tickets within 24 hours, exceeding customer SLA expectations.
- Knowledge Base Enhancement: Improved team knowledge base by 30%, enhancing overall support efficiency and customer satisfaction.
- API Development Success: Developed 10+ efficient APIs, reducing data retrieval time by 40% for healthcare providers.
- Cost Efficiency Achievement: Achieved 5% reduction in administrative costs, saving 2 hours daily for medical secretaries.
Timeline
Software Support Engineer
IQVIA Middle East & Africa
03.2020 - 11.2025
Software Developer
Appia Tech Inc
12.2019 - 03.2020
Backend Developer
Dimensions Consulting
08.2019 - 12.2019
Software Support Engineer Intern
Al-Rajhi Bank
01.2019 - 03.2019
BSc. - Information Technology
Palestine Polytechnic University
09.2013 - 05.2018