Yaarob Alsaleh

Facilitate onboarding and training for new employees, ensuring they are equipped with the knowledge and tools to succeed.
Oversee the investigation and validation of complaints that were requests to guarantee accuracy, proper escalation, and alignment with internal policies.
Represent the Back Office section in a professional manner, promoting the ART values and enhancing the customer experience.
Monitor employee’s performance and track the quality of services provided to customers, ensuring proper and professional closure of service requests.
Prepare and update daily and monthly reports related to the Back Office section activities to ensure performance tracking and achievement of objectives.
Analyze challenges, identify the root causes of increased service requests, and provide effective solutions.
Monitor complaints that originated from service requests, understand the reasons behind them, and develop solutions to improve processes and reduce future complaints.
Work on improving current Back Office processes in collaboration with internal stakeholders to enhance efficiency and service quality.
Oversee branch operations and monitor requests submitted by employees to ensure compliance with approved standards and policies.

Promoted to work on two different business fields, Medical and Motors.

I was responsible for supervisor duties when needed.

Assisted customers with their queries and problems by phone and e-mail.

Established and maintained contacts with new and existing customers as per the direction of the supervisor.

Forwarded important and serious matters to the seniors.

Transferred urgent calls to the required departments quickly and accurately.

Built professional relationships with cliental to ensure and provide quality performance.

Proactively worked side by side with multiple levels of upper management.

Ensure consistent, high quality customer service is maintained and presented to each client.

Carried out daily assignments and weekly projects in a timely manner to meet time sensitive deadlines.