Yahya A. Aziz Raheem Al Deen

• Develop a growth strategy focused on both financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services, addressing or predicting clients’ objectives
• Generate new clients and connections in all regions to increase business growth.
• Build long-term relationships with new and existing customers
• Participated in many summits and expos to enhance company connections and business.
• Assessed competitor activities for strategic positioning.
• Led cross-functional teams to deliver complex projects on time and on budget.
• Developed strategic partnerships for sustained growth.
• Managed key accounts, ensuring high levels of customer satisfaction.
• Fostered client relationships, leading to increased brand loyalty.
• Secured new business opportunities by cultivating strong relationships with potential clients.
• Negotiated contracts with vendors to secure the best possible terms.
• Prepared and delivered winning client proposals, business presentations, and sales pitches to C-level executives.
• Developed marketing plans to support department strategies.
• Represented the organisation to the public at trade exhibitions and conventions, driving awareness of Integration.

• Led cross-functional teams to create innovative product launches that aligned with brand values.
• Established strong relationships with key stakeholders to drive collaborative sales initiatives and partnerships.
• Coordinated with sales and marketing departments, ensuring consistency in brand representation.
• Launched new product lines, boosting overall brand recognition.
• Facilitated productive meetings for brainstorming innovative branding concepts.
• Enhanced consumer engagement by creating compelling content strategies.
• Spearheaded brand strategy development, increasing market presence.
• Conducted comprehensive competitor analysis to stay ahead of market trends.
• Implemented rigorous staff training programmes, enhancing overall team performance.
• Responded to customer feedback with practical solutions, improving customer experience.
• Orchestrated successful PR events, elevating brand awareness.
• Maximised media coverage through tactical planning and communications.

• Strategic Operational Development: Played a pivotal role in the establishment and growth of Moona Trading’s operations in Jeddah. Designed and implemented a strategic operational framework that ensured a strong and adaptable foundation for the startup. Successfully navigated infrastructure setup, secured funding, and created a resilient business model aligned with market dynamics.
• Operational Efficiency and Process Management: Spearheaded initiatives to streamline daily operations and improve service delivery standards. Introduced efficiency measures that optimized resource utilization, reduced operational costs, and enhanced overall productivity. Led the integration of technology-driven processes to adapt to evolving market needs.
• Client Management and Stakeholder Collaboration: Established a robust operational framework for client acquisition and relationship management. Developed systems that ensured sustainable growth and long-term client loyalty. Built strong partnerships with key stakeholders across the B2B and B2C sectors, focusing on operational excellence and customer satisfaction.
• Leadership and Team Development: Recruited, trained, and led a multidisciplinary team, fostering a high-performance culture driven by accountability and innovation. Designed comprehensive training programs to upskill team members, ensuring alignment with operational goals and organizational values.
• Business Model Optimization and Scalability: Regularly evaluated and refined the business model to maintain operational scalability and resilience, ensuring that operations remained agile and responsive to changing market conditions while upholding high service standards.
• Co-created strategic vision and operational plans to enhance market presence.

• Enhanced corporate image by fostering strong relationships with stakeholders.
• Managed cash flow effectively to meet operational needs and investment goals alike.
• Led a high-performing finance team towards achieving key performance indicators consistently.
• Developed strategies to increase profits and cost savings.
• Collaborated with business management to set and control annual budgets.
• Coached and mentored junior staff to maximise finance department capabilities.
• Made strategic resource recommendations to improve business profit potential.

• Directed sales strategies to enhance customer engagement and drive market growth.
• Cultivated relationships with high-net-worth clients to ensure personalised service and satisfaction.
• Coordinated marketing initiatives to elevate brand presence and generate interest in luxury offerings.
• Analysed market trends to identify opportunities for product expansion and customer acquisition.
• Streamlined sales processes to enhance efficiency and optimise team performance.
• Mentored junior sales staff, guiding best practices and professional development.
• Developed comprehensive reports on sales performance to inform strategic decision-making.
• Led high-performance sales teams, ensuring achievement of targets.
• Coordinated promotional campaigns to boost brand visibility.
• Propelled the company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
• Achieved increased customer satisfaction by implementing innovative sales strategies.
• Led sales initiatives to enhance customer engagement and drive brand loyalty.
• Developed comprehensive training programmes for the sales team to improve product knowledge and selling techniques.
• Implemented strategic marketing campaigns to promote new vehicle launches and increase market presence.
• Coordinated with finance and service departments to ensure a seamless customer experience throughout the sales process.

• Liability and Risk Management: Improved liability accuracy to 85% by instituting rigorous process oversight and control measures. These improvements reduced operational errors, enhanced reliability, and bolstered the branch’s reputation for precision and accountability.
• Led branch operations by implementing strategic initiatives that enhanced customer satisfaction.
• Developed training programmes for new staff, ensuring adherence to company standards and policies.
• Cultivated relationships with key clients, fostering loyalty and increasing service retention.
• Oversaw financial performance by analysing reports and making recommendations for improvement.
• Managed daily activities within the branch, ensuring compliance with regulatory requirements and internal procedures.
• Streamlined business processes to enhance operational efficiency.

Operational Strategy and Efficiency: Directed initiatives to optimize showroom operations, including extended business hours and revamped layouts, resulting in significantly improved customer accessibility and engagement. These measures enhanced operational efficiency, contributing to increased customer traffic and improved service delivery.

• Service Expansion and Process Improvement: Spearheaded the introduction of second and third shifts in service to accommodate rising customer demand. This expansion reduced service backlogs, improved turnaround times, and enhanced overall customer satisfaction. Established service clinic programs that strengthened service quality and operational reliability.
• Parts and Inventory Management: Achieveda250% increase in parts revenue by streamlining parts department operations, introducing additional shifts, and expanding the accessories business. Optimized wholesale delivery services and inventory turnover, ensuring timely availability of parts and superior customer support.
• Team Development and Training: Founded and led MYNM-Hyundai telesales team, enhancing direct customer engagement and operational outreach. Designed comprehensive training programs to equip staff with skills needed for effective communication and service excellence, fostering a high-performance culture.
• Standardization and Quality Assurance: Implemented Dealer Enhancement Program to ensure consistent service quality across all dealership touchpoints. Introduced rigorous training and certification processes to align dealership operations with Hyundai’s global standards, driving operational excellence and customer trust.

• Led recruitment efforts by developing and implementing effective hiring strategies to attract top talent.
• Coordinated employee training programmes to enhance workforce skills and ensure compliance with organisational standards.
• Managed employee relations by addressing concerns and fostering a positive workplace culture through open communication.
• Conducted regular audits of personnel records to maintain accuracy and compliance with legal requirements.
• Enhanced the team's performance with regular coaching and feedback.
• Ensured compliance with company policies and procedures across all branches in the region.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Managed region-wide projects to successful completion.
• Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
• Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
• Directed the day-to-day work of 1500 employees and motivated teams to exceed objectives.
• Worked with the board of directors to establish objectives and decisively lead operations.
• Established a strong rapport with stakeholders to enhance business credibility.

• Supervised daily showroom operations, ensuring exceptional customer service was delivered.
• Trained and mentored new staff members on product knowledge and sales techniques.
• Developed and implemented merchandising strategies to enhance product visibility and appeal.
• Ensured compliance with health and safety regulations within the showroom environment.
• Managed customer enquiries and resolved issues promptly to maintain high satisfaction levels.
• Boosted brand image with professional presentation of products in the showroom.
• Implemented promotional campaigns to attract potential customers.
• Facilitated seamless communication between management and sales staff for effective problem-solving.

• Conducted product demonstrations and presentations to showcase vehicle features and benefits.
• Developed strong relationships with customers through exceptional service and product knowledge.
• Resolved customer inquiries and complaints effectively to enhance satisfaction and loyalty.
• Participated in training programmes to stay updated on industry trends and product offerings.
• Fostered strong customer relationships through exceptional service.
• Provided after-sales support, enhancing customer satisfaction and loyalty.
• Participated in team-building activities, promoting a harmonious work environment.
• Optimised sales presentations using persuasive communication techniques.