Yahya jame
Quality performance Specialist
Riyadh
Summary
I have worked as Quality Performance specialist with 3 Years at Aram Mem (Toyou ) And a year in SACO Eager to Contribute to Your Team's Success. Fluent in English and Arabic, High School Graduate of 2014, Ready to Leverage Expertise for Excellence.
Overview
5
5
years of professional experience
2014
2014
years of post-secondary education
Work History
Supervisor
SACO
04.2022 - 10.2023
- Managed high-volume inbound and outbound calls with a focus on customer satisfaction.
- Resolved customer issues and complaints with empathy and in accordance with company policies.
- Provided product and service information to customers, ensuring clarity and understanding.
- Worked collaboratively with team members to meet and exceed service goals.
- Participated in ongoing training to improve knowledge and customer service skills.
Team Leader
ARAM MEM ( Toyou )
05.2020 - 01.2022
- Oversaw daily operations and provided guidance to a team of 20 employees.
- Managed scheduling to ensure adequate staffing for each shift and project deadlines.
- Conducted performance evaluations and provided constructive feedback to improve team efficiency.
- Resolved customer complaints and issues promptly to maintain high satisfaction levels.
- Monitored inventory levels and ordered supplies to avoid disruptions in service.
Quality Performance Specialist
ARAM MEM ( Toyou )
10.2023 - 04.2025
- Conduct regular quality assessments on incoming and outgoing calls to ensure compliance with standards.
- Analyze customer interactions and provide feedback to improve service quality and customer satisfaction.
- Track and report on key performance indicators related to quality and performance targets.
Education
High school diploma -
ABU TAMMAM SECONDARY SCHOOL
Skills
- SPEAK ENGLISH
- WRITING THE ENGLISH
- SPEAK ARABIC
- WRITING THE ARABIC
- MICROSOFT EXCEL
- MICROSOFT POWERPOINT
- Customer service
- Team leader
- Quality performance Specialist
Timeline
Quality Performance Specialist
ARAM MEM ( Toyou )
10.2023 - 04.2025
Supervisor
SACO
04.2022 - 10.2023
Team Leader
ARAM MEM ( Toyou )
05.2020 - 01.2022
High school diploma -
ABU TAMMAM SECONDARY SCHOOL
Similar Profiles
Mohammed Alam MukhtarMohammed Alam Mukhtar
Operation Manager at SACOOperation Manager at SACO
mahmoud ftayehmahmoud ftayeh
Master Data Specialist at SACOMaster Data Specialist at SACO
Abdulrahman AlharbiAbdulrahman Alharbi
Sales and customer service representative at SACOSales and customer service representative at SACO
Reham ElhadidyReham Elhadidy
Branches Manager & Business Development Manager at Aqdamy Sports CentersBranches Manager & Business Development Manager at Aqdamy Sports Centers
ROUBA M. JAMALROUBA M. JAMAL
Architectural Engineer at Dar Al Riyadh GroupArchitectural Engineer at Dar Al Riyadh Group