Yahya Ali Mubarak Al Harithi
Jeddah,Mecca Region
Summary
Professional goal: More than 17 years of experience working in the Human Resources and Personnel Affairs Department, implementing successful strategies and motivating work teams to achieve the greatest results. Adept at designing and implementing effective strategies to improve relevant departments. Perfect communication with team members to foster profitable professional relationships while maintaining trust.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programme management skills. Strong track record of forging trusted client relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Secretary general
Safaniyah International Group
Jeddah, Mecca Region
04.2006 - 10.2017
- Developed plans and strategies to promote continuous improvement.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Reviewed customer history to recommend appropriate products and services.
- Increased customer satisfaction by resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Wrote reports outlining project progress and results.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Applied positive customer service approach to increase satisfaction levels.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
Office administrative manager
Wahdat Al Bilad Contracting Est
Jeddah, Mecca Region
05.2018 - 11.2018
- Photocopied and printed presentations and reports for meetings.
- Oversaw recruitment for clerical staff, accounting and operations teams.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Processed invoices and financial data with strong eye for detail.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Liaised with security personnel to monitor on-site access and approve authorised visitors to enter premises.
- Stored documents using cloud-based systems to drive efficiencies.
- Provided in-depth information on collections and information-network systems to customers.
- Carried out secure destruction and disposal of sensitive documents.
Jewelry seller
Al-Romaizan Gold and Jewelry Company
Jeddah, Mecca Region
12.2018 - 11.2021
- Increased [Type] sales by [Number]% by assisting strategic design of sales floor.
- Negotiated terms and conditions with suppliers, securing favourable agreements for product procurement.
- Met sales targets by generating leads among target audiences.
- Managed customer feedback, using objection-handling skills to resolve issues.
- Identified discrepancies in stocks through regular inventory management.
Branch manager
Khayal Juices Establishment for providing meals
Jeddah, Mecca Region
05.2023 - Current
- Supportively directed a team of [Number] Relationship Managers.
- Increased overall annual sales [Number]% by incorporating several quality process improvements within the branch.
- Maintained detailed records of branch office activities.
- Worked with director to set performance standards.
Education
High School Diploma - -
Ali bin Abi Talib School
Jeddah, Mecca RegionSkills
- Strategic business plans
- Employee reward schemes
- Financial administration
- Customer service awareness
- Sales expertise
- Business administration
- Energetic
- Financial leadership
- Cheerful demeanour
- Self-sufficient
- Employee management
- Human resource management
- Excellent time management skills
Additional Information
Computer proficiency
Quick wit and organized thinking
Adapt and cooperate with the work team
Desire and seriousness for career development, teamwork and individual work
Solve problems effectively
the ability to handle work stress
Timeline
Branch manager
Khayal Juices Establishment for providing meals
05.2023 - Current
Jewelry seller
Al-Romaizan Gold and Jewelry Company
12.2018 - 11.2021
Office administrative manager
Wahdat Al Bilad Contracting Est
05.2018 - 11.2018
Secretary general
Safaniyah International Group
04.2006 - 10.2017
High School Diploma - -
Ali bin Abi Talib School
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