Distinguished student in pursuit of IT Manager position. Quick learner and enthusiastic about learning the dynamics of the job. Flourishes independently and in a team setting. The productive individual with strong motivation to procure work experience in the IT industry. Diligent in managing assigned tasks and meeting expected goals. Willing to engage in advanced training to meet objectives. Accomplished technology and communications management professional with 5 years of industry experience. Strategically meets evolving business, management, and service user needs. History implementing improved ICT policies to maximize operational efficiency.
Hi, I’m
Yahya Al-Sawas
Jeddah,Saudi Arabia
Summary
Overview
14
years of professional experience
Work history
Webedia ArabiaJeddah, Mecca Region
IT Manager
06.2020 - Current
Job overview
- Collaborated with project engineers to roll out, manage, or patch software.
- Managed a team of IT support technicians, developing workflows and processes.
- Liaised with third parties to purchase end-user equipment as necessary.
- Spearheaded new IT training and development programs to boost employee retention.
- Tested and administered disaster recovery plans for different systems.
- Spearheaded new IT training and development programs to boost employee retention.
- Led infrastructure projects to install and upgrade various systems.
- Acted as the first point of contact for hardware and software troubleshooting queries.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Directed installation and configuration of computer hardware, operating systems and applications.
Webedia ArabiaJeddah, Mecca Region
IT Support Technician
10.2019 - 06.2020
Job overview
- Conducted effective IT support service training for 180 employees, leading to improved operational efficiency.
- Implemented process improvement strategies to speed up ticket handling times.
- Used ticketing systems to prioritize end-user issues, minimizing equipment downtime effectively.
- Managed technical support page by creating FAQs and posting knowledge-based articles.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Analysed complex technical information to develop clearly structured and easily transferable documentation.
- Reported incidents, risks and hazards by following set procedures.
- Reduced escalation workload and maintained timely feedback to management.
- Led data migration to updated domains, improving network traffic performance.
- Provided timely and professional support across hardware and software issues for 180 end users.
- Performed Planned Preventative Maintenance, repairs, and technical upgrades for well-mobilized operational teams.
- Harnessed new technology to reduce error rates.
- Monitored site security to ensure equipment and workstations met agreed requirements.
- Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
- Monitored and documented performance and up-time for company products.
- Supported trials for new product development by maintaining communication between customers, sales, and design.
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
- Supported out-of-hours service by working unsociable hours on-call.
UTURN EntertainmentJeddah
Social Media Manager
01.2016 - 09.2019
Job overview
- Manage all UTURN account on all platform YT,FB,TW,INS, and Snapchat
- Creating a new strategy for each show
- Optimizing all platforms YT,FB,TW,INS, and Snapchat
- Creating content
- Editing videos
- Scheduled social media posts using Hootsuite, optimizing reach and maximizing community engagement.
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Adapted social media plan based on market research and customer data.
UTURN EntertainmentJeddah
Socail Media specialist
01.2015 - 01.2016
Job overview
- Manage all UTURN account in all platform YT,FB,TW,INS and Snapchat
UTURN EntertainmentJeddah
PRODUCTION SUPPORT COORDINATOR
01.2014 - 01.2015
Job overview
- Helping production team to achieve their goal
- Teach production team on new equipment
- Systemize the new equipment
Al-Rowad International SchoolJeddah
ADMINISTRATOR
01.2009 - 01.2014
Job overview
- Handling all Office Staff such as new registration, creating report card and redesign
Al-Rowad International SchoolJeddah
IT Teacher and technical support
01.2009 - 01.2014
Job overview
- Teach Lower Grade and High Grade in same school
Education
Arab Open University
BACHELOR'S DEGREE from COMPUTER SCIENCE AND COMMUNICATION
University overview
Skills
- Professional
- Technicals
- Working in both MAC and Windows OS
- Requirements analysis
- Budget administration
- Security planning
- Infrastructure development
- Understanding and fixing all technical issues
- IT budget and cost control
- Microsoft Teams
- Software testing
- VMware
- Windows & Linux operating systems
- Training and development
- Office 365
- Risk mitigation planning
- Quality assurance
- Project lifecycle management
- Cloud technologies
- IT security and networking
Languages
Arabic
Native
English
Advanced
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
Timeline
IT Manager
Webedia Arabia
06.2020 - Current
IT Support Technician
Webedia Arabia
10.2019 - 06.2020
Social Media Manager
UTURN Entertainment
01.2016 - 09.2019
Socail Media specialist
UTURN Entertainment
01.2015 - 01.2016
PRODUCTION SUPPORT COORDINATOR
UTURN Entertainment
01.2014 - 01.2015
ADMINISTRATOR
Al-Rowad International School
01.2009 - 01.2014
IT Teacher and technical support
Al-Rowad International School
01.2009 - 01.2014
Arab Open University
BACHELOR'S DEGREE from COMPUTER SCIENCE AND COMMUNICATION
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