Organized and dependable candidate successful at managing multiple priorities with a positive attitude & Detail-oriented. Willingness to take on added responsibilities to meet team goals. While always challenging the status quo for the better.
Hi, I’m
Yaman Saif
Customer Experience
Jeddah,Saudi Arabia
Summary
Overview
7
years of professional experience
4
years of post-secondary education
2
Languages
Work History
invygo Jeddah/Riyadh
Senior Customer Experience
10.2020 - Current
Job overview
- Cultivated interpersonal skills by building positive relationships with Our service providers.
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Customer research.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Conducted Product bug / new features requirements
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Managed invygo CX department launching in Saudi Arabia close to KSA GM.
- Managed 300+ Active Subscribers alone.
- Helped with hiring Saudi CX team processes
Careem Jeddah
Onboarding Center & Data Entry Associate
06.2017 - 09.2023
Job overview
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with captains.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information, and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Increased the Captains activation rate by ~ 20% by reducing profile rejection rates.
CareemJeddah
Growth Supply Coordinator - Internship
04.2019 - 04.2020
Job overview
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts and supervised the evening shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CareemJeddah
Quality Assurance - Intern
05.2018 - 08.2018
Job overview
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Evaluated Captains performance and provided coaching to address inefficiencies.
- Optimized Captains "Drivers" experience by delivering superior services and effectively troubleshooting issues.
- Improved the low rating captains "Drivers" and improved the control group by 30% by testing multiple tests
Benchmark "Kona Keda" Jeddah
Event Organizer
08.2016 - 12.2016
Job overview
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Coordinated schedules and timelines for events.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Consulted with customers to determine objectives and requirements for events.
- Inspected event facilities to confirm conformance to customer requirements.
Education
University Of Jeddah | UJJeddah, Saudi Arabia
Bachelor of Science from Physics Science
01.2018 - 01.2022
University Overview
Skills
Customer experience management
Customer service experience
Customer experience enhancement
Experienced in [Freshdesk]
Experienced in [Zendesk]
Experienced in [Lokalise]
Customer retention & NPS
Bug Reporting and troubleshooting
App Testing
Product Localization
Microsoft office
Quote
Every problem is a gift—without problems we would not grow.
Timeline
Senior Customer Experience
invygo
10.2020 - Current
Growth Supply Coordinator - Internship
Careem
04.2019 - 04.2020
Quality Assurance - Intern
Careem
05.2018 - 08.2018
University Of Jeddah | UJ
Bachelor of Science from Physics Science
01.2018 - 01.2022
Onboarding Center & Data Entry Associate
Careem
06.2017 - 09.2023
Event Organizer
Benchmark "Kona Keda"
08.2016 - 12.2016