Yara Almakkawi
jeddah ,saudi arabia
Summary
Multifaceted, highly motivated, well-driven young Public Health professional seeking a career in healthcare management and quality assurance. Deeply passionate about reducing racial/ethnic health disparities, improving Healthcare quality, and patient care. Skilled in analytical thinking, strategic planning and creative problem-solving. Aspiring to make a social change, enhance the healthcare system and ensure health equity.
Overview
7
7
years of professional experience
Work History
Senior associate-premium care
Bupa Arabia
Jeddah, Mecca Region
01.2024 - 01.2025
- Implemented customer care policies to meet department KPIs
- Applied Bupa policies and values to maintain corporate image for clients
- Handled the daily cases received through the customer care email
Regulatory Complaint trainee
Bupa Arabia
Jeddah, Mecca Region
03.2023 - 12.2023
- Handled complaints received from regulator (CHI)
- Conducted thorough investigations adhering to CHI/SAMA standards
- Achieved high levels of customer satisfaction
- Resolved CHI complaints promptly to achieve department KPI
- Delivered exceptional complaint resolution following Bupa protocols
Public health intern
Office of Community-Engaged Research and Practice (CERP)
philadelphia , united states
08.2021 - 12.2021
- Developed comprehensive resource guide for Temple University’s website on service-learning
- Created PowerPoint presentation for APHA conference
- Collected literature resources on faculty challenges in implementing service learning
Public Health Researcher
Temple University
Philadelphia, USA
01.2018 - 12.2021
- conducted community needs assessment in East Germantown, Philadelphia to enhance health outcomes
- Developed a community-based health program targeting the increased rates of maternal mortality rates
Volunteer
Waey Epi-Public Health Research Club
11.2022 - 01.2025
- Produced educational content on chronic disease awareness
- Led health campaign to raise awareness for World Health Days
- Promoted Waey's activities at family medicine international conference
Education
Bachelor of Science - Public Health
Temple University, College of Public Health
Philadelphia, PA 03/2018 - 12/2021
Skills
- Problem solving
- Communication skills
- Leadership skills
- Bilingual: Arabic/English
- Data interpretation
Professional Affiliations and Activities
- ISO 9001 lead auditor training
- Narcan / CITI training certificate
- Cultural Competency Program certificate
- Received the Lebofsky Award from Temple University
Timeline
Senior associate-premium care
Bupa Arabia
01.2024 - 01.2025
Regulatory Complaint trainee
Bupa Arabia
03.2023 - 12.2023
Volunteer
Waey Epi-Public Health Research Club
11.2022 - 01.2025
Public health intern
Office of Community-Engaged Research and Practice (CERP)
08.2021 - 12.2021
Public Health Researcher
Temple University
01.2018 - 12.2021
Bachelor of Science - Public Health
Temple University, College of Public Health
03/2018 - 12/2021
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